I don’t think so.
SP is a consumer product. Customers can be as well as tech fans as complete noobs.
Paul, iKirin, you and me can sure prepare a USB key, but many poeple just can’t(or don’t want) no matter how easy it might be. This is a different world for them.
Even on this forum and among all the early birds I would not bet that everybody is be able to handle that(based on a few threads I saw).
So the question is mostly to equip the device so that it can easily be repaired / fixed. When a customer go to a standard support service, the 3 first main steps are :
- “Have you tried turning it off and on again?”
- run the diagnostic tools m(if any)
- re-initialise your PC (via the recovery)
This is Level1 support. This is not a golden rule, but this is what happen most of the time in order to try reducing the load on the support service.
If the PC is not equipped with a recovery partition (and that there is no diagnostic tools, as for V’s case), it is then shipped back. It takes time, ressources and generate frustration eventually