Unfortunately, while Eve can avoid such information being stated in this forum by controlling what is posted, they can’t stop it being reported elsewhere, and that’s one of the more accurate representations of the situation that I’ve seen.
One of the misconceptions that I’ve often read was that it was a crowdfunding exercise that went wrong. While the crowdfunded V was delayed (crowdfunding in Nov 2016, estimated shipping April 2017, shipping started Dec 2017), I think the majority of those received their Vs. The real problem was the sales from Eve’s website that were held afterwards.
The first flash sale was in Dec 2017 shipping in a few months. Prices were from $800/€800 (m3 128GB) up to $2000/€2000 (for the i7 1TB model) and customers had to make full payments on order. Delivery dates for these sales kept slipping month after month - Eve had a huge backlog of all the crowdfunded shipments which they were still struggling to fulfill. Even though they hadn’t even started delivering to the flash sale customers, they continued to advertise them on their website throughout 2018 with delivery dates only a couple of months away.
In June 2018. Eve promised full refunds for people who didn’t want to wait anymore. Just like deliveries of Vs, the actual refunds were similarly delayed month after month. And while many of those that continued to wait for their Vs did start receiving them late 2018/early 2019, the refunds never materialized. Support and warranty replacements, which had generally been working well up to this point, also dried up in the middle of 2018. In addition, in early 2019, Eve started selling Vs at significantly lower prices than the 2017/2018 prices, promising immediate shipping.
Then in July 2019, in the link posted above, Eve revealed that the 2016-18 sales, delivery and repairs were through Fortress which they were separating from and therefore Eve were no longer the point of contact relating to those original orders.
I think we’re all hoping that this is all in the past and that Eve have learnt from their mistakes so that new customers do not suffer the same way. It’s also excellent that Eve are still committing to making it right for past customers that were left with nothing. As soon as they do that, everyone can move forward in a much more positive way.