This was posted in the Project V development area. This is not about monitor shipments. We want to know where our Eve V tablets are. We should not have to keep begging for updates in this forum or wait six months between timeline update emails to be told what is going on with our $1000+ purchases
TL;DR – According to Eve, delivery should begin the week of May 9 2022.
While I hope that is true, I’m not convinced. Eve’s track record with delivering the Eve V 2020 has not been great thus far.
Late 2020, pre-orders went live with an expected ship date of Q3 2021.
September 2021, balance payments opened (the last month of Q3 2021).
Mid October 2021, we’re told that due to power cuts V shipments were delayed until “end of November 2021.”
Late December 2021, in the Awaiting the Signal topic we’re told that the assembly factory is overloaded and Eve is still waiting on an assembly spot.
Late January 2022, Kirill told us that the production was scheduled for “21st-25th of February with shipping commencing by the 2nd week of March. Once dispatched your order is estimated to take 3-7days to arrive to your chosen delivery address.” Obviously that did not happen.
March 4 2022, in the QA Testing Tour thread ReignDespair said that “we expect shipping to commence this month as planned; everything is currently on schedule.”
March 24 2022, apparently everything wasn’t on schedule. The QC testing topic tells us that the tablets are not ready as they need another round of testing with Brillante, then they move onto packaging and shipping.
Late March 2022, Shanghai lockdowns begin.
April 6 2022, nkyadav tells us that the Shanghai lockdowns are causing more delays.
Side note: shout out to nkyadav for actually conversing with us throughout April. This is probably the best communication Eve has done regarding Eve V availability, ever.
April 22 2022, ReignDespair is back in the packaging topic and tells us “We have been able to arrange an alternative process where we will be airfreight shipping V units in bulk to our regional locations”. ReignDespair continues “we can currently estimate that couriers will begin collecting orders regionally within the next 14 days”
May 3 2022, in the QC testing topic Cas tells us that “Unfortunately, there has been a delay of around a week due to unforeseen complications. Based on this, last mile delivery of these orders should commence sometime next week.” What is this latest complication? How likely is it that there will be more unforeseen complications? We don’t know and Eve wont elaborate despite requests to do so.
May 7 2022, 15 days after ReignDespair’s post, 4 days since Cas’s post, over 7 months since we paid for these tablets, and we still don’t have them. I understand that a lot has happened over the last 18 months and Eve has had to deal with issues it can’t control, but the ongoing large gaps in communication (including most requests for information on this forum going unanswered) are inexcusable.
Eve, we’ve been plenty patient. How about you give us some specifics?
- How many regional shipments have left Shanghai and how many more are waiting?
- What is the timeline for each of those regional shipments to arrive in their destination region?
- How long after those regional shipments are received will it take to forward the tablets to those that ordered them.
- What percentage of pre-orders are covered by those regional shipments?
- If its not 100%, then how long will some people still be waiting for their Eve Vs?