For example, if I buy a protective case from you, and after 4 years of using it I break it, I should be able to just buy a new one from your web shop. Or if the tablet breaks after several years, I should be able to easily get replacement parts. And not just you and Riku scavenging parts from unsold models, but… a way to obtain them through an official channel (like your website).
Hi Pauliunas. Thanks for the encouraging comment & good question.
As you know, we very much love to operate this business lean .
Partly your question comes down to price. This is especially true when you are considering the protective case: are you willing to pay the premium of years of storage (could very well exceed the price of the protective case).
This would occur if, let’s say, the life cycle of the product is something like 24 months. After that the demand for the protective cases goes down significantly. No demand = can’t order big quantities. In that case your suggestion would require us to pretty much stock those cases for the forecasted after demand of 24 months extra.
Now to the second part of spare parts / repairs.
We’ve been very supportive to all our T1 customers. T1 had a 1 year warranty, which is reasonable considering it only cost below 159 eur. With T1 we carried extra amount of devices reserved for warranty cases. Exhanged T1s served as sources for spare parts.
This way we could re-use most of the components to repair old & broken devices. That we have done following this process very generously even for the people who’s warranty has already expired.
Coming to the the V, we intend to follow exactly the same protocol. With the V there is however many differences:
- The parts and components used are designed with longevity and quality in mind
- Life cycle is for the V is much longer than what it was for T1 (we used that device only for testing our business concept - but hey, still provided warranty and non-warranty support)
- We utilize our warranty-repair supply chain for non-warranty repairs also (if you break it, we can fix it for a fee)
- All this combined enables to offer repair service for longer than what it would seem from the surface
I don’t think you have anything to worry about. Why would we go all this way, spend all this time, money and effort just to disappoint our customers in the end