This is an official FAQ thread about BackerKit.
So let’s get started!
Hey team,First congrats on reaching this milestone. With the orders and payments now all going through, I was curious as to what is happening behind the scenes between now and April/May.
I’m sure you have lots on, but was curious as to what they would be? Are you and to share this information or is it sensitive in nature?
Thanks and keep up the good work,Hosh
A: Great Question!
Basically the plan is as follows:
We send out test devices to community members for testing,
We finish up certification and adjust devices based on community feedback.
Then we ship out first 500 devices.
After first 500 V’s are shipped. And
ONLY after that we will send out Vs to reviewers and open up our web store to sell more Vs :). We will not start any sales before first backers have their Vs shipped. (So we have big incentive here to ship V’s out within timeline guys )
After first 500 devices are shipped it will take us around 1 month to produce Limited Birds and send them out to backers.
After that we will ship people who placed an order in our newly open web store.
AND AFTER THAT WE HAVE LOTS OF PLANS
A: You can pay with debit/credit card of your choice or PayPal.
You can use different payment method from the one you used in IndieGoGo. It´s no problem!
A: You can also upgrade from m3 to i5 but you will need to message Backerkit support (there will be a link in the email).
We don’t do downgrades at this point as we have already committed to a production forecast by making the advance payment for the both batches. We can always pay more but vendors are not willing to drop the configuration.
Hey guys, I remember
@netkid23 mentioning there may be some special logistics set up for the guys in Canada, where shipping would include all tariffs and duties, similar to the U.S. and Europe. What was the final outcome?
A: Yes absolutely! We will have special customer clearance option for Canada, Switzerland, Australia, Norway and Japan. It will be the first thing you’ll see in the email:) If your shipping address is in the US or EU you do not need to order this add on as you taxes are already prepaid!
A: Yep Exactly! Look above for more details. We would recommend you to get your device shipped to the US then
A: Here´s how it works. During the IndieGoGo you have already paid for shipping and the amount you paid, 50 USD in our case for shipping to Canada, will come to you as credit. So if you confirm the order you would not need to pay anything extra for shipping. Based on a lot of requests we received during the campaign we also provide a special service to people from Canada, Japan, Norway, Switzerland and Australia, which allows you to have us clear device from customs. So V will come straight to your door. In that case you need to add 69 USD on top of 50 USD paid already as it will be used for customs clearance. If you would like to do customs clearance yourself you don´t have to pay anything extra.
A: That´s how it works in Backerkit. You have extras purchased before coming to you as credit. This is done to make sure you get items you wanted. So if you would like to change V zipper sleeve to V magnetic sleeve it can be done using extra credit.
A: We will use 2 main form factors for localised layouts. ISO and ANSI. European layouts use ISO while US, Japan and some other countries use ANSI. Have a look at this article if you´d like to know the difference between ANSI and ISO layouts.
There are two different pledge levels ($1,399 and $1,408) - the second says go to the max (I want to be there!!!
) but I guess this makes no sense for the Hyper Early bird pledge I’m already in, hmm?
A: You are correct! Hyper eary bird i7 is the best deal out there. Well Hyper ealy birds deserve it
A: It´s a mistake in our end. Sorry for that. We have changed sleeve pricing now. Its 29 USD again. You don’t need to pay anything extra. Just revisit your survey and you will see new pricing.
A: The Box , Eve V, charger with plug for your country, 2,5 meter charging cable.
There is no option, and no price yet, to buy an other keyboard in the survey=> I mean I want 1 US Keyboard AND 1 FR-FR Keyboard…
Do I have to wait for your webstore ? I would really appreciate if I can have both in my package (so just 1 shipping
A: We have discussed it with our team and have just added this option to the survey. To add extra keyboard you can revisit the survey using the link in the order confirmation email.
A: Cables will be black but more matt. Small detail but wanted to let you know
A: it’s 50 cm so half a meter.
I would have loved to see more dongles/adapters for DP, USB3, etc… now I’m stuck between ordering the Eve extra or checking out Amazon for a might be better product (for my purposes) which I cannot test yet
A: We have or focus now on making V perfect. We are quite a small team and creating too many accessories at the same time is not a good idea when we are about to ship our first batch of Vs. We will definitely add more accessories as we go. Now most of the time and effort went into figuring various layouts out as we have soo many of them
A: It´s a mistake on our end. Sorry . Reach out to our support we’ll fix it. We are now actually fixing it to all of the m3 hyper early birds. It seems that those people got affected.
A: Definitely we will! It should be sent out today (Monday) at 3-9 pm Helsinki time
A: Currently layouts seem to be the toughest part of this project. But no worries we will figure everything out. We act as one big team here guys (I mean Eve team and eve.community people). We will post all of the layout pics after surveys are finalised by people. And lets make changes from there. I am sure we will sort things out. Thats the reason many laptop vendors don’t sell globally online. As customising layouts for few people is very tough production wise. But as said we will figure things out! Community on Top… You know how the rest goes
A: It comes in the box with the device. It is user applicable. We could have applied it by default but many users were against such solution
My Credit Card Expires In February, will you have taken the funds by the 28th of February? if not , will I be notified that I need to update my card details?
Can’t complete the Survey and Order Confirmation until I have the answer.
Looking forward to getting my hands on the V, don’t want anything spoiling it.
A: Good question! We will charge people who used cards before 28th of February. So no worries!
Is there an option to have cheaper HDMI adapter? 29 dollars for an HDMI adapter is a bit too high since there are adapters for $10 outside. Remember, not everybody needs HDMI 2.0, if that is the reason behind the high price.
A: We priced it based on the pricing we’ve got from our vendor currently (really big company making cables for top brands). We were scouting for various vendors for cables and adaptors. Current one we found matches our quality requirements. This is what we feel comfortable putting Eve brand on. We of course understand that we are not the only accessory provider:)
Are the wall plugs universal? 4 wall plugs for 15 dollars is also a bit high when you consider that you can get a MacBook plug for 1-2 dollars. Moreover, there was a poll mentioning that the community prefers to have a cable between the charger and the wall, but the Eve team seemed to ignore that and made the charger directly plugs to the wall anyway.
A: Wall plugs are universal. The one that is included in the box comes is fitted with the plug that works for your shipping address. When it comes to having a cable between charger and the wall we could not find such options in the market that would be USB C certified (wouldn’t kill other devices) and have 36W power output while having the additional cable between the charger itself and the wall socket.
This is a repost from Indiegogo. Making sure you don’t miss the news!
Hello all you great people!
Thank you very much for traveling this journey with us!
Tomorrow (Monday 30.1.2017 Finnish time) we are sending out the confirmation
emails, which include a survey. This survey is hosted by our partner
BackerKit, and it allows you to:
Pay the remaining balance, if you purchased a “Limited Bird” reservation perk for your V during our Indiegogo campaign. Upgrade your V computer to the i7 model, if you previously purchased the m3 or i5 model. Yay!
Get the great Eve V accessories, to make your package the perfect one for you!
Confirm your shipping address, and to make sure all your items are included in your order.
Feel free to send us greetings as well!
Be quick to act!
We have given a lucky person $100 as a bonus
credit to their account! We remove this credit after 48 hours, so make
sure to act immediately on the survey, to see if you are the lucky
Have a great week ahead! With us!
The whole gand of Eve