Hello Eve Community!
Now I finally have a proper update to give. Here is the news all of us have been waiting for so long!
All of the tracking numbers will be provided by Sunday night 25.02 this week!
All of Eve Indiegogo backers no matter the region will have a tracking number by then! We have uploaded some more tracking as it becomes available today.
Most of the remaining Vs will arrive to their new amazing owners next week!
Read full story below:
So here is a bigger picture/ story:
Remember those devices that were stuck in customs for a random check last week?
They were released only today. We had to provide tons of information about product certification, shipping and other stuff all week long. For the past week the team and I have been pushing UK customs and 4PX all day long to get them released asap. It was a very bureaucratic process but it’s over now. I can confirm that Vs are now safe and sound in the warehouse being carefully packed and scheduled for pickup by DHL! I have to say that all of the top people from 4PX like their CEO and operations managers were working very hard to get devices shipped this time around. They will keep working through the weekend up until every single device is shipped
Ok nice to hear that finally my device is shipped. But why did you all go radio silent on us? Is Eve not community driven anymore?
Dudes, you can’t imagine how much we treasure the community. In fact every time I see a comment from any user mentioning how tired he/she is of waiting or reading all of the frustrated comments on the forum I feel terrible. Most important thing I want you to take away is that you are our core value. Eve does not exist without community. That’s it! That’s one of the reasons I am very excited for the upcoming live stream so that you could see our faces and literally see how passionate we are about eve.community and the future we will build together. We need to unite and focus on creating something wonderful together. We know we can be very unprofessional sometimes, we know we don’t always deliver on our promises, we know that as a customer our problems (customs, supply chain) are none of your concern. We are improving bit by bit, step by step. We are operating in a very complex market in which our competition (benchmark) are few multi billion technology brands. We are sure we can do much better than them over time. And with your support we will get there and become the tech company of the future!
Now that our motives are clear, back to the original point. I really wanted to give a lot small updates on the last mile shipping but unfortunately it did not work at all. As different customer groups had very different situations and every time I would post a mini update in threads it would spark a lot of confusion and misinterpretation. Also the shipping process is pretty complex on the back end and not all the customers have enough time to read all of the topics and understand how it works fully. In that case providing more updates only creates more confusion and makes people way more worried. We had a lot of cases in customer support where a user would have his tracking number already and it would show estimated delivery date tomorrow, but then after reading an update in the community they would contact us worried about some customs delay, etc which had nothing to do with their shipment.
We really believe that community is not the best medium for shipping updates and we will not be using it for that purpose in the future. Email and customer support channel are much better for that purpose.
And now that we will have all Vs moving again this Sunday, we will start restructuring the community to what it used to be: one awesome tech family!
This post is super long and feels like some sort of essay but I really want to make sure that our stance on the matter is clear. I really don’t want anyone to think that our silence = less focus on community. On the contrary: it means that we want to get everything shipped and then with new forces focus on making this place great as it used to be!
I will now get back to pushing guys in the UK warehouse to get more tracking numbers to you before Sunday already. Have an awesome weekend. And I can’t wait for this coming Monday by which all of the Vs will be on the final leg of their journey!