One more update from me before it’s time to fly back home…
The case of the missing accessories
Last week I mentioned that we were moving accessory stock from the 4PX warehouses to our new shipping partner PCH International. Early next week we will start sending out e-mails to people still waiting for their missing accessories, with instructions on how to double-check their shipping information in our web store (many of these customers do not yet have a web store account). We have arranged with our new shipping partner that the shipping of these missing accessories will begin soon after that.
The plan from there
Following these accessory shipments, the plan is to:
- Ship outstanding warranty replacements for Vs, keyboards and pens
- Ship Vs to waiting customers
- Start the sale of accessories to generate new income
- Continue development of Project: B as requested by our investor
- Start new development projects as requested by our investor
- Process refunds as funds become available
These are roughly in the order they are currently planned, and some of these may overlap. Some of you may be wondering why we’re moving inventory instead of paying out refunds, and to explain I think I’ll need to clear up some misconceptions about what our investors do.
Investments and how we make them work
‘Investment’ doesn’t mean that someone’s just giving us a sack of money to do with as we please. Some of the investment comes in the form of goods or services or guarantees. Of course there is also money involved, but that doesn’t always mean it’s an amount that will instantly solve everything.
What it comes down to, is that we can’t spend the money willy-nilly, and that every buck we spend must be carefully considered to get the most out of it.
In the end, investors want to make money, and to do that Eve needs to be a healthy company. To get there, we must take care of our existing projects and customers, and work on new projects to enable future growth. If we don’t do both of those, there is no value for investors — or for us, or really, for you.
In the case of the accessories, spending some money to get our accessories back means that we can ship them out to hundreds of waiting customers (taking care of our existing customers), and sell remaining inventory that we’ve already paid for (reducing the amount of money tied up in stock), to make new money (which means we can take new steps forward).
We’re moving forward
So even if Eve seems slow to do anything, please remember that we are taking many small steps forward, and we are working hard to ensure all our customers will be taken care of. The alternative is to give up and then everyone gets nothing, which I doubt anyone will find preferable…
Also, festive hats!
Santa hats are back this year! It doesn’t have anything to do with investors or any of that, but, well, they’re here. There’ll always be someone muttering ‘bah, humbug!’ but judging by the enthusiasm some community members have shown toward expanding the theme, it seems we put a smile on some people’s faces.
We will of course share information as more confirmations come in on our end — until then, enjoy a mug of glögi by the fire and have a great weekend!