Another update from me this week as Konsta is still out getting things done.
Paperwork and negotiations
Last week I wrote about the right people finally coming together to discuss how we’re to go forward. The past week has been filled with more negotiations, and lots and lots of paperwork. Each handshake gets us closer to our goal.
So what kind of steps have been taken?
For example, accessories that were still stored in 4PX warehouses are on their way back into our hands. It’s a small detail, but it’s a crucial prerequisite for shipping them out to waiting customers through our new shipping partner. It will also allow us to open the accessory store we’d hoped to have available months ago.
That’s good news for those with a discount code, or for those just looking to pick up accessories that they forgot about during the initial purchase of their V. But combined with the preparations we’ve been making at the office, of consolidating all outstanding shipments into one system, missing accessories will be sent on their way to waiting customers once they are back in our care.
Once missing items and replacement devices start shipping out, we expect the pressure on our support staff to drop off significantly. Even so, we’re looking for an extra staff member to assist in diagnostics, which has been where the delays in getting back to customers has been the longest. The support experience should soon be far better than it has been!
There’s not much news in this week’s update, I know. We could make predictions based on where we are in the process, or based on the promises of our partners. We’ve done so in the past, and it’s not gone over well when things turned out other than predicted. So I’ll save the cheers and festivities for future updates when we have more certainty about timelines. Until then, know that the team isn’t just sitting around doing nothing.
Everyone’s giving their best to make sure we fulfil our responsibilities towards our customers.
Have an amazing weekend!