Good news arrived at the last moment . I Just received a call from the investor that all of the bank issues he had were resolved and that funds have been wired to our HK account. It normally takes 5-7 working days to receive funds from Europe account to our HK one. Funds should show up in our account latest by 5th of Nov. This is the news we’ve been waiting for! Can’t wait to start shipping! We will keep you updated in detail on next steps once the payment arrives!
Q: When will the support be upgraded so that the process of support requests will be fastened ?
A: As we get Vs shipped out we will get more support so that your experience will improve substantially! Very sorry for not living up to standard just yet!
Q: Will the accessories that were ordered with the V be shipping as well?
A: Yes they will be. In some cases, for the sake of speed we will prioritize V shipment but deliver accessories shortly after.
Q: Can you please give a detailed plan of execution regarding refunds done to customers who returned their V’s April-May?
A: It will follow the same process as for the customers of the period before.
Q: I am only interested to know the realistic shipping date for my replacement with no further delay.
A: They will be shipped out along with the current open orders. We have replacement units prepared.
Q: What is the timeline for next steps as of today? Please provide estimated amount of time that every task/step requires. Shouldn’t be a problem since you probably have it somewhere near.
A: Receive funds -> Pay the rest of Windows licenses-> Confirm that customer address is still valid - Receive and inject Windows licenses -> Pay out balance to the manufacturer -> Ship all of the orders out. Missing accessories and warranty units don’t need to wait for the windows licenses. Process above should take around 2 weeks from the moment funds arrive.
Q: Who is the investor? Who is the second investor? The deadlines of them being anonymous have passed, haven’t they?
A: We have told as much as we could about them in this update: Weekly Update 14.09
Our investors don’t feel comfortable sharing their information in our forum. They are companies with other investors and they don’t want to have their information publicly available. For investors, their reputation is the key and there is no gain for them sharing all of the information publicly.
Q: Will you give us details regarding the EVE business entity? Tax numbers, business address, management names?
A: All the key details are available in order confirmation (PDF receipt) and our webstore terms & conditions.
click here for additional details
Q: Is there any way you can actually prove to us that your investor exists and is committed to getting you back on track?
A: Would be great to have your suggestion on the best way to do it without publicly disclosing their names? As mentioned we are bound by strict NDA with them.