I am making this week’s post to check in with you guys on the latest status. We were contacted by our investors yesterday and were told that for their own internal reasons, the payment will be delayed by one week. We made sure that everything is done from our side. They assured us not to worry and that there is a small hiccup from their side. We will keep you posted and the moment funds hit our account we will be ready to go!
More questions answered from the previous thread in Q&A format:
Q: I ordered accessories and haven’t received them yet. When will I get them?
A: They will be shipped out during the same time frame as orders once investment arrives. They are already in the shipping company warehouse.
Q: How about compensation for people who have been waiting to receive their device?
A: Once the investment arrives and we get orders shipped, we will make sure to figure something out with you. I think it will be a great discussion to have in the community. Once the situation stabilizes, we will be happy to figure out a good solution that works for everyone!
Q: What about my warranty? When will I get my warranty case fixed?
A: We have pending warranty units fixed already. They will be shipped at the same time as the devices. Our issue has been that in order to apply more pressure on us, our manufacturer decided not to release repaired units, or accept new ones before the rest of the units are shipped.
Q: Eve should have stopped sales in December once some units were shipped to avoid this situation.
A: Most of the sales came in a few hours and we made most payments to suppliers then. Stopping sales would only make the situation worse now.
Q: Refund process is too slow. You need to speed it up!
A: We know and understand that. We will release refunds as soon as only possible. Once the investment arrives and units are shipped, we will resume processing the refunds.
Let me know if more questions are missing. Best format to post them would be "Q: Your question"
I will make sure to address as many of them as possible in the next update!