I am writing to you from the front lines. We had very intense meetings between our manufacturer and the investor. We managed to persuade the investor to make a partial payment for Windows licences so that when the rest of the payment arrives shipping would not be slowed down. We also manged to persuade the supplier to finalize the assembly of the remaining devices so nothing is holding us back. They will resume assembly on Monday. There are still a few discussions we need to have before we are able to ship out the Vs, but they will be shipped directly from Hong Kong once the other part of the investment arrives (as mentioned in previous updates).
At this point I can tell you that we are almost there. Hang on!
Thanks for posting the questions! Q&A:
Q: When will you be able to give us names of the investors? Under what conditions?
A: Once they are comfortable with this. They are high profile investors and we can’t disclose their names yet according to our agreement.
Q: Are you still planning on some form of compensation for the people who’ve been waiting nearly a year when we actually get our V’s? Or is the previous voucher it? I understand this question sounds kind of petty and maybe a touch sarcastic but it’s not meant in that way.
A: Yes! We are working with the investor on figuring out what the best compensation can be.
Q: Did you guys manage to get rid of the anti-glare coating being scratched off by the keyboard?
A: Under normal circumstances the anti-reflective coating may wear down over time. Should any customer experience damage to the coating beyond normal wear and tear, we recommend that they contact our support team who will look into it.
Q: What about Shipping (DHL Express) for €50.00. Hope do you return that too. Almost a year if its come before is not really what i think for Express…
A: Express shipping does not mean the devices are sent out faster, but that once the device is sent, it gets to you faster. It speeds delivery, not production time. As we still need to ship out the remaining orders, the shipping charge still covers those costs.
Q: Would you issue an update earlier in the week if things started to go smoothly?
A: Yes, we will be updating you on the big solution and roadmap forward as soon as we can, even if it’s not on a Friday. Without clear details or for normal news, we will continue to update you on Fridays!