The what if’s are not important, it the as is that’s important.
But to answer your question, I never asked for a refund just a fully working device. Logged a support ticket and had to log an additional support ticket to get an answer to the first one. Then I had to go public on this forum to actually get an answer to the second support ticket and a commitment for a warranty replacement. Was promised I would receive a replacement with the flash sale shipments, but did this happen, no, it was completely forgotten about until I publicly called Mike and Konstantinos out on it.
My intention now is to get my warranty replacement, sell it and along with the 5285 I just bought and buy a Dell 5290, simply because I know I will be dealing with a company that will have the resources to update drivers and replace faulty hardware and missing accessories.
My question to you is, did you receive a fully working Eve with all the accessories you ordered?
If so when did you receive yours?.. before Christmas, after Christmas, after the new year, on as late as March the 6th.
Reason I took the plunge on the 5285 was I had to send the XPS back for repair for a faulty SD card reader, not a deal breaker really, but guess what, Dell is replacing my one year old XPS with the newer model. But there will be a two week delay from receipt of my XPS to me receiving the replacement new one. A delay I cannot have due to the nature of work I do.
We were sold a device at the time as being the latest hardware, that is far for the case now. In the intervening 2 years, things have moved on.
All I am doing is calling out the obvious here. And that is there is a very real risk of Eve folding now. We are now into the middle of September.
You also mentioned let’s see the progress they make in September and October, what about the guaranteed progress that was promised in June, July and August.
Then Eve makes the announcement, as a previous poster pointed out, that refunds will take place after fulfilling orders, a very very illegal statement to issue to EU customers. Something that could get both Mike and Konstantinos banned from being officers of a company registered within the EU. But lucky enough for them non of the community are that pedantic.
An announcement which came just over 180 days past the flash sale date, making it impossible to pursue refunds through PayPal, something which is unlikely to be a coincidence, and more likely to be a deliberate tactic to trap people in this abusive relationship.
Is that respecting the community that funded the launch of your product, or is it saying between the lines we are taking our customers for granted and we are maneuvering as such…
All companies have problems, but there is no way this can be blamed on changing screen providers or the payment providers withholding funds. This is plain and simple poor management, more specifically non existent RAID analysis, which any CEO or company officer worth their salt should be familiar with, it’s management 101…
RAID analysis is a project planning technique for identifying key project Risks ( R ), Assumptions (A), Issues (I), and Dependencies (D). Project teams should complete an initial analysis at the beginning of the project and then monitor the issues via a RAID Log