To my relief, a few days ago my credit card company (Visa) converted the temporary credit of US $2,049 to a permanent credit in that amount for the dispute I initiated on 2018-05-05 against Eve-Tech/Fortress Tech Distribution for failure to deliver my V (i7, 16Gb RAM, 1Tb SSD), purchased within 3 minutes of the opening of the flash sale on 2017-12-04, with an assigned order number in the range from 1,300 to 1,399.
This dispute was entered after emailing Eve-Tech in early May, having received from them an unsatisfactory response to my demanded cancellation of my order. Basically, I ignored the “fine-print” purchase terms denying cancellation rights that they claimed existed on the original date of purchase (without proof of same from the Web Archive). And anyway, failure to deliver by the promised date is grounds in any country to void any such terms as unenforceable.
Despite the good and honest intentions of the Eve-Tech team, and the enthusiasm of its crowd-sourcing fans, it has been clear for some time that the Eve-Tech team and fans were woefully naïve to think Eve-Tech could produce and sell thousands (tens of thousands?) of Vs without in-house financing for their manufacture and technical/warranty support. Relying on advance-payment-in-full purchasers to finance manufacture and shipping indicates lack of commercial/business sophistication.
Blaming Paypal and the credit-card processors for Eve-Tech’s inadequate financing illustrates the naïveté. These payment processors rightfully are not going to release huge amounts of full pre-payments to tiny companies in advance of shipping product to purchasers.
If they did, and such startups were to go bankrupt, or an executive abscond with the proceeds to rogue countries beyond the reach of the law, then Paypal, Visa, MC, Eurocard, JCB, etc. would be on the hook to repay their cardholders in full. That’s one of the benefits to credit-card holders and Paypal users.
Waiting for Eve-Tech to refund one’s money paid for a cancelled order makes little sense. Unless purchased by direct bank-to-bank transfer, Western Union money order, or personal check, Eve-Tech likely never received most or all of a purchaser’s money. It’s likely sitting with Paypal or the credit-card processor. They are the ones from whom to request refund, hopefully before their dispute window closes.
With the 6-month window for disputes closing within a month, I, for one, in early May was not going to take the chance of losing more than US $2k if Eve-Tech were to fold, or its future owners/investors to disown its obligations to unfulfilled purchasers (a.k.a. “unsecured creditors”).
So, after 5 months of waiting for the V, I ordered a Dell XPS 13 with similar specs as to my cancelled V, at a similar price. It arrived 10 days later. As a 6-month newer model, it had a higher-res screen (full UHD/4K) than the V, and three Thunderbolt-3 USB-C ports. (Although its touch screen does not detach like the V’s, detachability is a feature I do not need anyway).
And, most importantly, the XPS came from a huge and longstanding, reputable company that offers timely downloads of updated drivers, BIOS firmware (already downloaded a new one for my machine), patches, and warranty coverage for defects from a well-designed website and support team. It will take years for a small startup like Eve-Tech to emulate this infrastructure.
Indeed, I needed help getting some bundled Office 2016 software to install, and had numerous phone calls and emails with helpful Dell Support techs until my problems were resolved.
When I read on this forum that some V purchasers cannot promptly get defective ENTER keys replaced, or have problems with activating their Windows 10 O.S. with “already-used” codes (is Microsoft getting its license fee and providing Eve-Tech a unique, virginal activation code for each new V being shipped?), I am relieved not to have taken chances with support from Eve-Tech.
I hope the Eve-Tech team overcomes its many problems and is able to satisfy its many patient advance purchasers, and someday becomes a reliable competitor to Microsoft, Dell, Lenovo, Asus, Apple, and other giants.