Nothing really new or big to announce this week. It’s the calm before the storm!
The web shop
The new entry-level i5 model with 8GB of RAM and a 128GB SSD is live on the web store. A few people have expressed concern about their existing purchase of the m3 model. Rest assured that all existing orders for this model will still be delivered, and warranty- and other support for these Vs will continue uninterrupted. The change only affects availability in the web shop.
In case of issues with your delivery
In shipping the last of the IndieGoGo Vs, some orders did not arrive entirely as our backers expected. We have received reports of people missing accessories, receiving the wrong V model, or missing the HEB engraving. Customers affected by these and other order issues should contact our support team. They will provide a solution.
Out of warranty repairs
As careful as most users are with their devices, the mobile nature of the V means that oftentimes it’s not just stationary on a desk. That increases the risk of accidental damage, as some of our less fortunate buyers have already experienced with their Vs.
We are working with our partners to set up an effective and sustainable repair process for out-of-warranty repairs such as liquid- or impact damage. Anyone experiencing such issues can contact our support team.
(Please note that initial quotes are given based on a remote external inspection of the device, the actual repair cost will be determined by the service technician handling the repair case.)
This does not affect warranty cases.
Order update e-mails
We have been sending out updates about web store order fulfillment status by e-mail directly to buyers. It seems that some of our customers have not been receiving these mails, and are effectively in the dark about their order. For some people, the mail stranded in the net of a spam filter, so checking the spam folder is always a good first step.
If that does not help, it may be because you have unsubscribed from our regular newsletter. As all of our different mailing lists share an overarching subscriber list, this will have also unsubscribed you from the order updates. Sorry for that inconvenience! Knowing this, however, we can also provide a solution.
First, re-subscribe to our mailing list. (This step is important, as we can not manually add you to this list.)
Then, contact our support team and use “missing customer newsletter update” as the subject line. They’ll make sure you’ll only receive the order update e-mails.
Over the past months we have made a lot of preparations for the next big project. We have analyzed our experiences with the crowd development of Projects Pyramid Flipper, Donald Dock and B. What went well? What can we improve on? We’ve come up with a crowd development road map for our next project, and it will start soon!
We have also met and continue to meet with partners and suppliers, discussing the successes of the V, the value of our community, and our intentions for the next project. Some large players are already excited to continue or start working with us going forward. Konstantinos will be flying out to China on Monday to check up on our existing partners and meet with potential new ones.
We are really excited to dive back full-force into what this community was made for: creating awesome technology together!
Exciting things are coming, but the weekend is already here. So make sure you do something awesome with it!