Ordered within 20 minutes of opening of flash sale, i5/16/512, number 1322 originally (that has changed with the accessories debacle of course).
Emailed support for refund beginning of April. Initiated CC dispute a week later. CC dispute denied twice, and I strongly suspicion Eve lied when replying to the dispute case based on what I was told by my CC company.
Refund form filled out today. I will accept nothing less than Eve providing the full refund without delay. No more BS about “agreements”, “focus on shipping”, or “we’re a small company, so…” If there are funds frozen the Eve / Fortress Tech’s CC merchant account provider company can complete the refund NOW.
No amount of apologies, excuses, or blame-shifting will wipe away the disgust I have for the dishonesty of Eve’s leaders. Case in point, still taking orders with known bad estimated shipping dates.