Unknown USB Device (Device Descriptor Request Failed)

It’s been a few weeks in, and I’m loving the Spectrum so far! This issue is a small one, and can be best described by the following screenshot.

image

I’ve confirmed that this is the spectrum’s hub because if I eject it, all of my devices connected to the hub stop working. It’s connected via USB type C. The hub in general works fine though! It’s just low-key annoying to see, and I wonder if there’s a fix, or if anyone else has experienced it.

I’m on firmware 101, and I thought about upgrading my firmware to be sure, but I looked at the changelog for 102, and it doesn’t mention this at all, and I didn’t want to risk breaking something else.

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Hi @litanong,

The first step of investigating this behavior on the firmware side is to reproduce it on our end. To increase the chance of successful replication, we’ll need to collect the following information:

When this behavior is observed,

  1. An image of the Input/Output menu of the OSD.
  2. Which device is connected to which port of the monitor via what cable? GPU needs to be specified if the device is a PC.
  3. For any Windows device, is faster startup enabled in the BIOS?
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Sorry for the late reply!

Here’s the requested information.

  1. Input/Output menu of OSD
  2. I’m on a PC. The display is connected to my RX 5700 XT via HDMI. The USB Hub is connected from the USB-C port of the monitor to a USB-A 3.0 port on my PC. The cable is USB 3.0.
  3. It is not, because BIOS/UEFI is never skipped.
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Thank you for the insight! We’ll get started on it.

1 Like