I am sure Eve is checking with the logistics company and probably not having a great deal of luck with their inquiries just yet.
As a result I would think they are not able to report anything about it until it is or can be resolved.
I too have had similar problems and whether you “the Customer” are paying them or not you are still just a number in the queue. Logistics people are not the most understanding humans on the planet. They get complaints every day, so you are not really all that special to them. They might pretend but in the end they probably don’t care all that much.
I suggest a bit more patience might be the order of the day.