As I haven’t ordered an V i cannot really comment on this.
I can however, comment on how a big and successful company did it. I’ve ordered a MacBook Pro from the Apple website, and that experience was horrible! Had to wait for ages, until they decided to ship it while I was housesitting somewhere else. Eventually able to change the address to that house. Tracking said it should’ve been delivered, no delivery guy came for the whole day. I called, they told me I wasn’t home. Next day, same story. Third day, finally received the device. It was DHL btw.
Moral of the story, it doesn’t matter if it’s Apple or Eve. A shipping company give 0 ****. So if you have issues with it… I’m empathetic.