In the interest of being fair and balanced, I thought I would follow the review of my buying experience with what’s happened after the sale. In short, it’s been a mixed bag, not terrible, but okay with the potential to turn ugly.
The first issue I experienced with my V had more to do with the charger than the unit itself. My “wall wart” was humming or buzzing whenever it was under load charging my V. It was loud enough that it would get my attention in a quiet room, and from what I read online, I was not alone in this. So, I contacted customer service and asked if it was normal. As they had done before, they got back to me within 24 hours, which always impresses me. They told me that although it was not an issue, they were going to send me a new charger for free. And, true to their word, they did and the new unit doesn’t buzz, so good experience that time around. Now, the not so good…
After a week or so, I was working on my V with a light source behind me. There was some glare on the screen that looked like a smudge or particle. I tried to wipe it
So, it’s not all candy and puppy dogs over here. I love the V, but I’m disappointed that the screen is losing the coating after a week. Even at the sale price that’s still annoying. For my part, I’ve ordered a glass screen protector, which is something I’ve never had to do for my Surface Pro 4, which still looks new after several years of use, unlike the V which is starting to show wear after a few weeks of light usage.
And you guys were doing so much better Eve! Step up your game!
Well, after three or four emails, customer support got back to me and their response was disappointing. As has been the case for others, they told me the issue was due to something rubbing on the screen when the keyboard is closed, but that a screen protector might help. I don’t know about anyone else, but to me, if something starts to wear out after only a week of usage, that’s not normal, that’s a defect. I’ve had a Surface Pro 4 for years and despite having traveled extensively with it, there are NO signs of wear on the screen whatsoever.
Oh well, at least I got a response and caught the issue before it got too bad. Live and learn.
I got another email from customer service regarding my screen issue. According to them, the early problem with the anti-glare coating flaking off should not be effecting recently manufactured units. However, they are forwarding the photos of my screen to the manufacturer to see how they would like to proceed. Apparently, the final decision rests with the factory, so we’ll see how this goes.
Yet another email from Eve customer services, this time telling me that they are still waiting to hear from the factory regarding my screen issue. On the one hand, I’m a bit disappointed it’s taking so long. On the other, I’m happy that at least they’re keeping me in the loop. Stay tuned…