Dear Flash Sale Buyers and Community Members!
As you know we decided to communicate shipping updates for people who purchased Vs from our web store via email so that we could provide the correct information to each customer group based on their intended delivery time, items purchased and so on. However as many of you know there was shipping delay caused for some of the buyers. We have read your opinions and suggestions on the forum and fully agree that we need to provide more information on the reasons behind the delay. That’s why I wanted to write this post!
First of all we are all really sorry for the delay and our communications about it. There is not much more to say. Our community and customers are the core of Eve and without you we wouldn’t be here today nor we would be able to continue doing the thing we so much love— crowd-developing awesome devices with the community. The purpose of this post is to start a discussion with you folks explaining the situation and keep up transparent communications in the future! Here are some of the questions you have been asking us:
What’s the overall situation regarding V shipments?
We are shipping Vs ordered during the 4th of December flash sale gradually. We have already shipped some of the orders and will keep shipping them throughout April - May. We are also working on fulfilling orders placed up until last week of April as we have enough inventory coming from this production run.
What’s the reason for this delay?! Haven’t you learned from IndieGoGo?
Same result but for diferent reasons
We have gained so much knowledge and production experience since Indiegogo times. This time delay is caused by new challenges we have not encountered before: Having to manage funds carefully as we grow. Big part of our funds are tied up in payment processors (Stripe, PayPal) and suppliers (deposits, warranty cases under repair, etc) as we grow quickly! This is common for growing companies as we have to make payments out to partners before we get all of the money in (a lot of it gets frozen at payment processors on the way to us). As a result we have to manage our cash more carefully resulting in a slower shipping schedule. We did not expect that payment processors as well as some suppliers would freeze a big part of our funds. We previously had a similar issue with PayPal but on a much smaller scale. Based on the information we had from Payment processors once we shipped indiegogo orders, the freezing amount would drop substantially. In reality it didn’t. As a result it takes us longer to produce. Companies don’t talk about the business side of things with their customers normally, but because we are driven by end users we feel that we have to let you know what’s happening at Eve. This is not to say that the delay is caused solely by the amount of funds frozen. There are some small production challenges as well (such as Alcantara fabric taking longer to arrive, SSDs slightly delayed), but they can be resolved faster with additional funding. The great news is that production is running smoothly with the best yield rates we have had so far (Our QC team has barely found any defects in the latest production runs, meaning our teething issues with production are a thing of the past.)
So what’s the solution for this???
As you might know our team has a solid track record with resolving challenges. That’s how we got so far and how we will get even further! We already have a solution that we are working on!
To this day our operations have been completely self-funded meaning we did not offer equity to outside companies. We realize now that we have delivered V to the market we need more capital to do things better and faster. As a result we are now running a funding round with Eve, talking to prolific investors around the world. This will allow us to take the level of service we provide to the next level! It’s quite a time consuming activity but it will allow us to become the team we want to be and finally start shipping FASTER than promised rather than LATER. We will keep you posted throughout the process and we will make sure to share with you the news once we have secured the investment! We have received a lot of proposals from investors from around the world since our Indiegogo campaign so now it is up to us to choose the best partner to understand our vision and take Eve to the next level. If you have good investors in mind make sure to share their website/ contact with us!
Wait! Will Eve change once investors come on board???
We will get only better! As there were a lot of investors approaching us during the past year we will not choose a partner that will meddle around with the ways we do business. From the very beginning we are very clear about the community being the core of Eve! Investment opens up a lot of opportunities!
How do you feel about this delay?
Horrible. Really terrible. Seriously hate it! You can’t imagine how bad it feels for us to delay shipments to some of you… We know it must be even worse for you! We know that you shouldn’t wait so ling. But we will over-deliver to you! Eve started to change the tech world for the better! We knew there would be many challenges and we get better all the time. We will continue to resolve challenges as they come and do our best to prevent them from occurring.
Is the V actually good?
It is. We are sure it’s worth waiting for. We have sent out a survey to people who got their V during indigogo (we picked them randomly) and we scored 8,5 out of 10 for the overall V satisfaction considering the delay we had. We are sure that the V you receive will not disappoint! We’ve put our hearts into it and can’t wait to hear your thoughts on it!
Why did you stop communicating with us in the community?
It’s not because we don’t care about you folks. No! Email updates are a great medium for personalized updates to different groups of people. We will keep email updates as a main medium and will make sure to keep community as a crowd-development platform. But we have for sure heard your message! We will make sure to communicate better to flash sale and future customers keeping openness of the communications as the top priority!
So What’s now?
You have supported something very special. One day you will say that “Hey I was among the guys who bought first Vs”. We will always remember you and figure out ways to reward you in the long run for your trust in us! We are the same team with same passion and desire to make awesome products with you! I know that some of you will not like this update. The only thing I really want you to take away from this is that we have the best intentions and we treasure every one of our customers. We make mistakes, we learn and we will get better! We will keep you posted on the situation more frequently now.
Now, I know you must have a lot of questions! I suggest we have a live stream we spoke about some time before in Youtube in which we address your questions face to face! As you can see we made a topic to discuss the best way to handle the live stream!
We will host a Live stream on Youtube next week Friday 13th April 4pm EEST which is 4pm Helsinki/ 2pm London and 9am New York time.
During the live stream we will answer the questions that will be submitted in advance as well as questions that are asked during the live stream!
Submit your questions here
Will you join Eve live stream?
- Yes, sure!
- I will watch it later