I think that something to keep in mind, is that we ask the community to be patient. Because there really isn’t more the community can do. That does in no way mean that Eve is sitting on their collective asses waiting patiently.
We did not have a back-up supplier because no other supplier existed for these displays or displays that came anywhere close to these displays. Would we have liked a back-up? Definitely. Almost every other component, if not every other component, had at least one alternative to take its place if required. We had back-ups where possible. Luckily, we’d already gotten the display deal worked out last year, and paid in January, so that was all nailed down. The way things went down with this supplier were unexpected.
As soon as things went differently than expected, the team resumed the search for alternatives. Until the success that was Computex, no alternatives popped up. As soon as they did, they were considered. At every step of the way, Eve acted to get the V shipped as soon as possible (without lapsing in quality), taking into account advise from our more experienced partners.
I am in no way saying that everything is awesome – this delay is messed up. It’s messed up for the backers who want or need their device sooner rather than later. It’s messed up for the people at Eve who have spent the past years making this device a reality, only to run into this situation so close to the finish line. It’s messed up for Eve as a company, as running the company, readying manufacturing resources and researching alternatives costs money though no sales are happening yet to recoup those costs.
Lessons were definitely learned here. Because it wasn’t flawless, and we’re not pretending that it is. But the only ‘bad business move’ we made was trusting in our original display provider to deliver the goods they signed for. That was a risk. The alternative to that risk, was to settle for a much lesser screen that was more widely available, with suitable alternatives. And if we’d done that, we would indeed not be in this situation. Because nobody would have ordered the V. Nobody would have cared. It’d be just another mediocre, compromised device.
Taking risks is part of business. In the end, even though it did not work out as planned, I still think Eve made the right decision.