Quick update about drivers & firmware

Yea… It is kinda sad… That the supplier support is so bad.
Now Windows insider has the password less feature… And if we enable it, we cannot login.
Game over.

There is no fallback to biometric security?

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All of you that have problem with fp driver: try to reinstall Windows like I did. Fp works fine after that on latest win10. I downloaded the newest win10 iso, deleted particions, created new one, install from pendrive. This is hard hard reset and it helps jn my case.

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Thanks for the info. What exactly did this fix for you? Was your fp sensor completely not working or was it taking too many attempts to recognize your fp? Mine works on the 2nd or 3rd try most of the time, but sometimes it gives up and makes me enter my PIN. So I don’t know if it’s worth doing a hard reset, because from what I understand, that will mean some of the V-specific software and/or firmware will be lost, no?

I experience a completely not working FP reader. It is not recognised by Windows 10 anymore. So I think Arturs’ suggestions makes sense. But at the moment I have no time for this adventure…

I think there are two problems with the FP reader. The first relating to the driver and which some folks have been fortunate to fix by various Windows re-installations. The second, however, appears to be a hardware fault - and there are a number of us in this camp. Every time somebody posts a solution here which worked for them I’ve tried it, never with any success. I was also sent a “factory reset” image by support to reset my V back to its initial (FP reader-working) state. Still didn’t work :disappointed_relieved:

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It’s been confirmed to not be hardware related. I think it’s broken in the software because incompatibility with the newer bios settings.

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In this case, why would it be broken for some V users and not the rest? I suppose I’m lucky that mine (mostly) works. I’m running the latest version of Windows as well as BIOS 0.41 beta.

If Goodix can’t figure it out I doubt I’d be able to.

Hello @Team, would that be possible to have any news on the fingerprint sensor por favor?

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@Team, @Konstantinos - any update on this. It’s been over 2 months since an official reply. Konsta was on top of this and now what? Come on guys, some response is needed!

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Hi Dudes!

For fingerprint sensor right now the only possible fix is to reistall OS. The issue is that we don’t have enough devices to show consitent problem to goodix or emdoor. We had one device where power button fell off and thatwas hardware for few cases window reset fixed it for other there is a blame game whether its a hardware or software issue. Sorry for this. Are there any other software issues causing problems now? Ill be in china again next week.

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I have done two reinstalls and neither resolved the issue, what more do you need to help diagnose the issue?

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I think it would be useful if a survey would be sent out asking if people have the issue and which drivers they have installed for fp and bios and anything else that people feel could be the cause. At least that’ll give them more info on which sort or environment breaks the fp sensor.

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Wholeheartedly agree!

You gotta admit that the way information is imparted or withheld here, or rationed, is not very comforting, I’m afraid. It is unprofessional and unsatisfactory, and not reflective of a community driven start-up enterprise. To my understanding, caring about the community is more than just tapping into its swarm intelligence - it has to go both ways. Obviously there is no contract in place that ensures this, hence there is no certain amount of accountability, by either party. Disregarding the (monetary) purchase of a technical device such as the ⛛ - which yields the applicability of certain laws, depending on the region you’re located - the currency of business is TRUST

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We all have the problem, so it’s a bit funny to hear that they don’t have enough devices to “acknowledge” there is an issue that they need to work on :rofl:

With more seriousness, would that be a good idea, like @Mohammad_Hadi (or @fitzefatzefrank kind of) suggest, that the community give a bit of help?
For example I could definitely take a video of the installation process of the drivers failing again and again with any of the version of the driver we have, wether we reinstall the OS or not, specifically showing error codes through the Device/Driver Manager, etc. And would probably not be the only one able to provide some material.

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Thanks Konstantinos for the update.

Does anyone know if there is any Eve specific instructions required for re-installing Windows? Since I haven’t heard any success stories around this I’m still willing to give it a shot if this is the current work around. Is there nothing else that is being done now to sort this issue as it cannot be regenerated? As @Mohammad_Hadi suggest it might be useful for Eve to do this survey to try and find similarities among those with the issue - if a firmware issue is all it is and not related to hardware.

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@Konstantinos I think, that if you need more devices with this issue you should reopen you support service again. On this moment I think it is dead. So how do you want to get new devices with any issues to solve problems.

I think this issue is directly realated to:

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