Passwords on eve distribution?

so, what is our password in “eve distribution limited”?
When one writes to the support, a reply contains a link “view ticket” and the link goes to a website which wants a password. It is not the same as the one on neither this forum, nor the evedevices shop password.

The category here is probably wrong. I don’t know where to post it; I do think it is relevant for everybody.

1 Like

Hey, @adt!

Thank you for letting us know. We are looking into it and will keep you posted.

I assume zendesk is configured wrongly.
Guess this link is intended for agents and not endusers

1 Like

Hey, @adt!

It seems that we cannot identify this link from our end. Could you please provide us a screenshot of the reply containing the link ‘view ticket’? Of course, please make sure not to include personal information.

1 Like

hm… I see it only in the list of mails, not when I open the email…

and this comes up when I click on it:

1 Like