Some of you may be familiar with a policy Motorola held in 2014 that covered display breakage one-time under warranty. It wasn’t publically advertized, but it was an awesome program for those that knew about it.
My question. Is this something that we should consider offering for V? The cost to Eve would obviously have to be considered in detail, but it was a part of the system that gave Motorola such a stellar reputation with their devices while under Google’s umbrella. I know I would love it for personal reasons, but it could also have a fantastic effect on our reputation, especially if we publicized it among the news agencies.
Now, a full replacement isn’t necessary, but even a 50% subsidy on display replacement for the first case could be warranted. A small increase in overall out-of-warranty repair costs could help recover potential losses. But really, who breaks their device screens on something this valuable…? It doesn’t happen too often. The peace of mind would be awesome for potential buyers.
- Free initial replacement
- 25%-75% subsidy