These are some of the biggest and top International freight couriers in the world :-
United States Postal Service
DHL (Europe and worldwide)
TNT (Europe, Australia)
There are many thousands of small ones and it’s like finding a needle in a hay stack.
Maybe Eve might even have to arrange a private fulfillment company in China to do all the packing and organising, rather than trust a courier/logistics company.
That’s probably what I would do but this will take some time and trial and error to get right.
I know they are under tremendous pressure from the community members to go faster and perform.
It’s not at all surprising with this kind of pressure for them that they feel they don’t have the luxury and time to do any better than they have.
This is all so new and they have to find solutions or they will get crucified again by the members if they look like they made a mistake. When in fact they didn’t make a mistake and they did the best they know how.
Some community members are very, very unforgiving and some of members are armchair specialists who work in some theoretical world that does not exist.
Unfortunately these members have no idea how cut throat it is in the real world of Chinese business, where win/win is is not a consideration. In China it’s often I win, you lose, if you don’t know what you are doing. Some will virtually eat you alive and take all your money.
The Chinese culture of losing face is so powerful there. It’s unbelievable the lengths they go to not to look wrong when clearly they are. And you can’t call them or expose them on it as they will make your life hell for making them lose face. And they will not help or do business with you again and they will tell their colleagues to avoid you as well.
The trick is the opposite. Make them look like heroes and they will look after you. They love being told how good they are, even if they are not so good.
Old saying:- _A pat on the back is only a few vertebrae removed from a kick in the pants*__. But way better result.
I would strongly suggest they ask Microsoft or someone who is doing what they are doing and see if they have any recommendations on the best solutions. Microsoft might be more disposed to help as they are an early helper and investor. I’m never above asking for help from the experts.