Don’t waste your time trying to contact them by email, phone or web.
I would be fairly sure they are not at all interested in customer feedback.
(In fact I would bet money on that fact. They might say they are interested, but their real actions show the truth.)
4PX are more a fulfillment and logistics management company than they are a courier. They say they have over 20,00 customers. This is not a big number in that industry.
From the Google research I’ve done it seems their bad reviews are bordering on legendary, with delays being months in some cases.
Read my earlier post a few above this one and the posts of @hiddenflaw and @diegofcc .
The Team really can’t do anything about this situation,
We will just have to wait it out and wear it for now.
No need to get upset at the Team or anyone else guys.
It is what it is.
Eve does not yet have the influence or power to make them take any notice.
I’m sure that will come in time.
@Tirigon 500 or 5000 is a very small order to any logistics company.
I have friends and colleagues who deal in 40 foot container loads to and from China, and unless they talk several containers per day, week or at worst per month they are considered to be very small almost insignificant to Chinese companies.
China is so big, they actually don’t really care about customers service in most companies and businesses.
They don’t seem to need to, and it frustrates me more than anything else in China.
@jcateve Great idea. However I don’t think many here will be up for the extra costs for shipping, packaging and labour.