My V won't turn off

My V is acting weird… but I manage to tun it off with a “hard turn off” like when computer is frozen: you press for 15s+ the power off… I wait for the machine to turn off and this it did work… the mystery is still on…
After that i was able to turn off again normally…
In the meantime the support system sent me a link to the manufacturing image but i do not have the bandwidth to download the 8Go+ and proceed with the manufacture like reinstall.
I will be able to do so within 10 days or so…
I had also a moment during which my V would not turn on during my misery time…
What I did was to make sure the V was charged. I pressed for 15s+ the power botton and the second time , I had a start up that popped up and then Windows did not start. The next trial I manage to boot on windows and activate a repair then… it was good again. I don’t know if this will work for you.

Check you dont have a wireless mouse connected (i found my V would randomly turn on by knocking the mouse) The keyboard can sometimes do the same