When I first heard about Eve community I was fascinated by the idea that consumers could shape the product they need. It is a radical idea given the fact that most companies design their products with profit in mind. For example companies remove headphone jacks from their flagships at the same time they introduce wireless earbuds.
I joined the community ans was gradually convinced that the people behind eve truly believe in the power of the community. So I decided to ignore the bad press and ordered a V. It was a big decision for me as it costs almost a months of my income! But I thought that I would put my money where my mouth was, help a company I believed in and get a tool I could use to do some light programming, and text editing.
I got my Eve V on September and the device felt great however the keyboard had the wrong layout. V felt (and still feels) a very premium device, the device felt very responsive and overall I am very impressed by its performance. I contacted the customer support about the wrong layout and a noise the charger made.
The next day I decided to test the keyboards bluetooth connection which never worked but I did not mind a lot about that. However the day the keyboard stopped being recognized by the V! That meant for me that the device became useless for my use-case! But I still had hope because the support had replied that they would sent me a new keyboard and charger due to the wrong layout.
After exchanging a few emails with support for a few weeks trying to convince they stopped replying. Since I though they couldn’t send a new keyboard, I even tried to offer workarounds like getting a refund at the cost of the keyboard and charger to order new ones or even sending V back but again they never replied.
To sum up, I am impressed by the performance of the V and by the community. Customer support and the keyboard have both been a failure, which means that the V is almost useless for me.