I wanted to even write a separate post about it at some point. I will address this now.
First of all there will be V2 but not as a next project. We would like to deliver a bit simpler product to be able to show that we have been able to improve after V in terms of overall customer experience and terrible delays. As for the timeline it will be clear now when we have picked the ODM for each project.
We will not make a product if we can’t provide better value to people in the market, For example we identified the following gap in headphones market with community and see potential there!
Niche is not a bad thing especially when you operate globally as having good presence in the niche can allow to later grow to a bigger group. To be honest our first priority is to ow prove that we can not only make good products but also actually deliver them with the proper user experience.
As for the customer support we think in the simpler product like headphones or dock the support issues will be easier to tackle and shipping a brand new replacement unit fast would be easier as the cost of these products is not as high as V.
I think where we want to be is to eventually become a company that can make all kinds of tech products with end users picking correct compromises and delivering ultimate value. Eventuality we will get to hardcore innovation too!