We have decided to remove the ability for Trust Level 0 users to post in some categories to improve the quality of new user’s post by letting them to educate themselves before they are able to reply.
The requirements to get to TL1 for those that don’t know or remember are
- Entering at least 5 topics
- Reading at least 30 posts
- Spend a total of 10 minutes reading posts
Nothing unreasonable. Just enough let users to educate themselves on the topics before they start or reply to them.
The only downside to this is that if someone lurks for some time before they sign up, they will be forced to read even though they already have read enough. But there is nothing we can do about that apart from saying “Hey, you. Yes you lurker. Sign up before you lurk”. Though if you have spent enough time lurking, you hopefully won’t mind reading a little more.
I will go over each category in order, to offer some explanation on why or why not we have raised the requirements to post in them.
The reason we have raised the post requirement in #eve-official:news-announcements is that we want to keep the number of uneducated posts to a minimum. The category is currently used far more than it used to, and will be used once the Vs are shipped, so we have to accommodate that.
Uneducated posts are not a problem in #eve-official:community-digest, but we decided to take preventative measures. This will probably be the least noticeable change, considering how we use the category.
We have removed TL0 users ability to post in any #development subcategory because we decided that in order to partake in creating the next big thing, users should at least have the familiarity with the community and such that being a TL1 provides (preferably more, but that’d be harder to control).
We decided that TL0 users shouldn’t be able to start topics in the #community categories apart from #community:introduce-yourself and #community:forum-feedback, but we couldn’t agree on whether TL0 users should be able to reply to them, so we put each to a vote. The results were that:
TL0 users will be able to reply to #community:tech-talk, #community:off-topic.
TL0 users won’t be able to reply to #community:media-awareness.
The #support-kb category will be open to TL0 users as people who sign up only to ask a question would probably be frustrated if they were forced to read around for ten minutes before they could.
We would still prefer it if users tried to search to find the answers to their questions before they asked, but we can’t force them.
Before anyone starts screaming that the team should spend their time on getting the screens and whatnot rather than tweak the post requirements in the community, I want to offer a disclaimer and explanation on how stuff works.
This was mostly my work. Some team members offered their thoughts and everyone agreed with what I ended up with. Make no mistake, the team are all busy working on the screens and the like. They aren’t dropping everything in their hands to do this.
This is one of the reasons we have the Communitrinity (the Community Managers). So that we can do stuff like this to improve the community. Most of the stuff we don’t announce, because it is behind the scenes, but some, like this, we do.
I have also had the Senior Creators chime in with their thoughts, so don’t think this has been the work of a single mad-with-power Community Manager.