I am writing this post to you from China with latest updates!
Me, @Thor, @myien have joined @Mike. @Mike has been in China now for a while refining and perfecting V, he is writing update post as well right now telling about what tests V is going through as well as what are the known bugs we are fixing.
Before I jump into updates I would like to introduce you our new team member. Meet Michelle, @myien she is leading our supply chain making sure all of the V's come and time and in the shortest time possible straight to your door.
@myien worked for Microsoft Canada before later relocating to Hong Kong. She got quite tired of all the corporate world and joined our team. Welcome @myien to community!
Eve guys on the way to Shenzhen (From left to right) @myien
Now lets talk about the latest news and developments from the field.
As I have already mentioned @Mike is now cooking up post with latest updates of at what stage V is at and what tests it is going through. He will have lots of pictures there
Now the updates:
Hardcore experimentation on motherboard. We call this guy human SMT machine:D
1. Shipping timeline
After meeting all of our component suppliers this week we can now provide latest schedule update.
First batch of Vs, hyper early birds, is estimated to ship last week of April. Starting April 24th.
Second batch of Vs is estimated to ship around 30 days after that.
The reason for schedule above is something that we were not able to tell you earlier.
To put it short, PayPal has frozen most of our funds once our very successful IndieGoGo campaign was over. As a result we were not able to pay for some of the long lead time components like our Intel 600p PCIe SSDs.
The reason they have frozen our account is because they saw big sum hit our previously inactive PayPal account. Transaction from Indiegogo triggered their internal alarms and we've been providing them all kind of documents to unfreeze our funds for the past month.
We are really sorry that we were not able to tell you about this problem earlier as we thought it is better to keep this issue between PayPal and us increasing likelihood of speedy resolution. But still as of today our funds are frozen we decided that it doesnt make sense to be silent anymore so we let you know!
We are sure that eventually we will be able to unfreeze funds from PayPal. For now we had to find alternative financing to cover component purchases. We are really sorry about this but it is something we could not foresee. Before campaign started we talked to PayPal warning them of big amount of funds arriving to our account. At time we were told there would be no problems caused by it but when our account received over 1 million worth of contributions it froze all of the funds. We cant even issue refunds now! @Thor has been in contact about issuing refunds and we hope that we can issue them as soon as possible.
And I mean really we had cases like this when we couldn't arrange refunds:
First we got notified of a very personal situation, where there came up an urgent need to refund a customer via PayPal to help out the situation. The very minimum we could have done there is issue refund instantly, to take away this small concern from the minds of the unfortunate people.
Once we could not do the humane thing, we made it known:Message from @Thor to Paypal
But it seems that in PayPal policies are above customer needs...... So we have to find alternative ways to arrange refunds for people who really need them manually!
We will keep you updated on this issue and let you know once we get our funds unfrozen. There is no need to worry about it at this moment as we have paid already paid our suppliers using funds we were able to acquire in a short time. Now we are confident on meeting last week of April delivery as all of the orders have been placed and production of all the components started.
There are a lot of cases like the one we have. There even was a class action lawsuit against PayPal that they lost.
Most famous one is Minecraft I guess:)
PayPal Freezes $750K in MineCraft Dev's Account
To conclude we are not really angry with PayPal we just find their attitude unreasonable and could not expect our funds frozen...
BTW we confirm Intel 600p SSDs in V. They are blazing fast. It takes V now 9 secs to boot and login to the system when its completely off. Specs below:
Ok, now back to positive stuff
We will ship out first prototypes by upcoming Monday! We have Vs ready to be shipped now we just have to get V keyboards and extra pens shipped to us from neighbouring city. @myien is patiently waiting for V keyboards and pens to come this Saturday. We want to ship you the whole bundle so that you could experience V fully.
We will ship out Vs with the fastest shipping option available and it will take prototypes 3-5 working days to arrive.
After reading latest discussions in the community regarding proto testing we realized that process needs improvement.
So we will ship you 2 rounds of prototypes. After shipping the first round we will pass your feedback to development team, make adjustments, make more devices and send you out second round. Second round of prototypes will be shipped after your feedback is implemented on last weeks of March around 24th of March. After feedback is received from second round of prototypes we will implement it and make V rock more!
We had a little slowdown with prototype shipment because we had not enough touch panels. The reason for that is touchpanel would damage our LCD screen during direct bonding a.k.a zero-air-gap display process (read more here ). When our touch panel supplier started the first production run of 150 touch panels directly bonded to screens we had 70% of 150 screens damaged. As a result supplier had to pause the production and adjust the manufacturing technique.
Good news is that we have now successfully resolved the issue and defective rate has been substantially decreased.
V Charger and charging cable.
3. Making V perfect & V project meeting room
I made short video about what typical project meeting looks like as well as what are the main adjustments we are making to the V.
I am very sorry for having not so good video quality and turning my camera the other way while filming... Meeting got too intense
Thats it dudes!
@iKirin will write up more on prototypes soon and @Mike on latest product related updates!
P.S. Bonus Little crazy proto testing room: