Dear Community & Customers.
First of all sorry that this week the update is coming live during a Saturday instead of yesterday, as you guys have gotten used to.
We’ve been still very focused on resolving the current issues. These include the ones we’ve been repeatedly mentioning with the past updates. Seems unnecessary to repeat them here.
However, few areas have moved forward from where things stood last time.
As I mentioned a few weeks ago, we improved our resource planning in our customer service and recently, folks should have received updates and responses in a more meaningful time frame recently.
There is also a completely new model in works behind the scenes, that could resolve the current shipping/replacements/warranty/refund issues swiftly.
In addition, we’ve discovered a potential partnership that might prove to be a fix to most if not all of our shortcomings during the last year and a half. We really hope it turns out according to our (still conservative) expectations and that we can share those wonderful news with you.
Nothing concrete to report at this time. Will check back with you folks next week!