I’m filing this under ‘Development - What’s Next’ deliberately as this discusses a saleable product.
Everyone has their own reason to be here… or has a current requirement from Eve:
- They’re looking around to sus out Eve and their products or contribute with ideas
- They wanna know when their device might be shipped etc.
- They want to buy accessories
- In my case… right now… what I want is fast support
Being of an impatient persuasion, having a pressing need/deadline etc and wanting to find a solution to a ‘problem’ I’ve been thinking if there’s a way I can get faster support from Eve.
I noticed yesterday (while purchasing a competitors product) that the manufacturer (Lenovo) offer ‘Expedited Depot Warranty’ as a product that one can buy. Along similar lines, have Eve considered offering ‘Expedited Support Ticket Handling’?
Maybe something like $50/yr and they give a 4-hour response re ticket handling. Right now in particular, given the alternative (which is much slower than their targets), this is something that I would ‘purchase’… and I’d use my $50 voucher (as discussed on the vid yesterday) to do so.