So, guys. I’ve written something (originally in german…), you’ll find it here:
For all non-germans I’ll insert a translation from deepl here
Tell me what you think about it!
Delivery difficulties and refunds at EVE: Is the surface killer finished?
They were once the epitome of the tech startup scene: EVE with their 2-in-1 EVE V. But what has become of the surface killer? Months have passed since EVE opened the official webshop, but since then they have been struggling with massive delivery problems. According to current figures, only 65% of buyers have received their product. Many have lost confidence in the startup and the product. Will EVE fail?
From a shining star to a sinking ship?
EVE has definitely made history in the last two years. The sum collected on the Crowdfundig platform Indiegogo set a new record at the time. The EVE V quickly got the nickname “Surface Killer” in the press and the reports, tests and comments overturned with high expectations but also extremely positive reviews. But the hype is definitely over. The official forum is full of misunderstanding and anger about the current situation.
From the beginning with delays
Even the supporters of the crowdfunding campaign had to wait up to 15 months for their product instead of the promised 3-5 months. But this is (more or less) part of the risk of crowdfunding. And despite the severe delay, EVE has delivered the V to everyone. The result is a quite impressive device that has actually kept most of its promises, be it the battery life, the processing quality, the display or the keyboard.
The EVE V purchase needs patience
EVE opened the official webshop when the first devices were delivered to Indiegogo buyers. Even there it was clear that you were buying a product that was not yet ready in a warehouse, but you could still assume that it could be delivered promptly. Don’t they? This question is currently weighing heavily on the community around EVE. Because some of the buyers have been waiting for more than 7 months for the delivery of their product. A little more patience" is no longer enough. After all, this was no longer about crowdfunding. The EVE V can be ordered on the website like a Surface in the Microsoft Store. And there you usually don’t even wait 7 days for the delivery.
Eve is silent.
During the crowdfunding campaign, it was common for EVE to publish a detailed status report on the situation, current problems and solution strategies at least once a week. Mostly even by the boss, Konstantinos, himself. But even this has become less. There are hardly any official updates or statements. It has been said for months that the company has been working with new, large investors. But the long time of waiting scratches the credibility. The “spirit”, enthusiasm, understanding and trust in EVE has been almost completely lost in the official community.
Once there met motivated people who wanted to be a part of something big. Developed their own ideas and projects. and positive energy into the community. Today it is a place for the voices nagger and doubter. And you can’t even really blame them…
A Reddit user has given room to his doubt and advised against currently paying EVE another cent and instead claiming refunds while it is still possible. He referred to a thread in the official forum about the status of refunds. Instead of commenting, EVE simply closed the thread to prevent further pessimism.
This is by no means the customer-oriented company you got to know during crowdfunding. After all, this is exactly what EVE had made a big effort to do. Even the code name of the Vs was “Pyramid Flipper” and the’V’ was a symbol for it. The significance: Instead of the turnover and the profit in the company, the pyramid of hierarchies and priorities is reversed, so that the customer is at the top.
What is the reason?
Officially, problems with Paypal and other payment administrators are still mentioned. Just like two years ago. It’s hard to tell whether that’s true. Obviously, however, EVE has problems with solvency.
The situation gives bad tongues beyond that the area to maintain that current (already paid) devices only works over the sales of further (not yet produced) devices. A vicious circle, should not find itself nevertheless still an investor. But even this prospect does not seem particularly credible at the moment, since nothing tangible new has been announced in this regard for months.
The question of confidence
Almost a month has passed since the last big statement of the EVE founder and boss. A month in which doubts have increased and the relationship with the community has deteriorated. A month after which no light is still visible at the end of the tunnel. The core of EVE was once the community, and it seems that this bond is breaking more and more. In his statement, Konstantinos openly and honestly acknowledged the current situation, and I personally have absolutely no doubt that he really does everything in his power not to let EVE fail. The question is whether that’s enough, whether he’s going against the world and can prove to it that you can build an international company from nothing.
The fact is, nobody really knows what’s going on behind the scenes at EVE. And as some users really notice, it is no longer fair to give the impression in the official webshop that you can just order an EVE V like that. And it’s frightening how much EVE is withdrawing.
I myself was one of the crowdfunding supporters and received my Eve V in March 2018. Since then I have been absolutely satisfied with the 2-in-1 device, had no problems, and didn’t give the Surface Pro a jealous look. And yet I can’t seriously recommend ordering a V right now. I have not yet lost my faith in the idea behind EVE, nor in the creator of this idea, Konstantinos. But the confidence in EVE’s success? That’s a question I don’t want to answer…