Goodix fingerprint scanner - not working


#101

I’m having the same error code myself :frowning:


#102

Yeah… i think most of our fingerprint scanner broke because of a windows update


#103

Yes, I get that too (thanks everyone who helped me find the latest driver. Given that my fingerprint reader became gradually unreliable before it stopped working I do suspect a hardware fault.


#104

So there is no real sensor fail.


#105

Google shows recepies (for the courageous between us).


#106

Mine refuses to work upon boot. But when you login, hit the on/off button and then wake the device again, it works.
Once the device needs to wake from a deep sleep, it refuses to work again…

I’d definitely say it’s a driver issue / Windows update incompatibility.


#108

I am being asked by the support to reinstall the OS, i assume all that have the same issue were asked to do the same.
Did someone do it and what was the outcome?


#109

Already tried and failed. If you still want to try I’d recommend backing up an image of your installation through a program like CloneZilla, which does it by a bit-for-bit clone of your installation and can therefore be restored after doing a fresh install if it doesn’t fix the fingerprint issue


#110

Same here - I haven’t had time to do so yet - it’s a fairly long process and it’s not really a sufficiently important issue until I’ve got lots of time on my hands.


#111

Im not happy to reinstall if it did not solve the issue by someone else who did, as that indicates a hw failure.
Im trying to download the image and will try to do the install in a virtual machine.


#112

EVE support answered of one of my requests.

This solution did not work for me, but maybe for one of you?!

Here is a older driver version for the goodix fingerprint sensor:

https://evet1.sharepoint.com/:u:/s/EveTeam/EcqvIuI_xMNInB-EZEtMTjcBfuykua34x-OmQeUoZpNTiA?e=HIdxVX


#113

God dammit… i reinstalled the whole system with the provided image from eve. Everything works again (my volume keys for example stopped working) EXEPT THE GOD DAMNED FINGERPRINT SENSOR.

Goodix/Eve V Fingerprint Sensor --> Go to hell…


#114

Super annoying mate. Does the device manager says someting about it?

Aaand; Wishing the poor thing going to hellmay not give solution default_hide


#115

Because my V is still under warranty… im really considering sending my V into eve to get the fingerprint scanner fixed… because i cant with the resources support jas provided. The only issue is, will eve will offer a temporary replacement device while my V gets fixed? Like a courtesy car that you get when you car is being serviced. Oh well.:persevere:


#116

I think it is time for Eve to acknowledge that it is a hardware defect indeed and offer us the back to bench warranty service.


#117

That would be incredibly brave. People have been waiting >1 year for replacement/missing peripherals, warranty units etc. It might be that they fix the fingerprint scanner quickly and return you a working device in good time, but that’s not really how any part of eve has worked up until now.


#118

Since the latest windows update which I just got yesterday 1809 (KB4480116), my fingerprint scanner currently does not work. I got an exclamation in device manager.


#119

Using the driver from the support page does not seem to fix it.


#120

You may have tried it already, but “in case of”:
uninstall theGoodix driver and restart the V may do the trick;
if not, find the latest Goodix driver for exemple through the 'Iobit free driver booster or something alike.


#121

I did already try the first but I’ll try the second. Thanks!