Games booting in Black and White in 4K with HDR on

Hi,

So after installing the latest deathloop update, booting into it with HDR on will cause the game to appear black and white.
If you close it before it reaches the main menu, you’ll return to the desktop with colour, if you close it after it reaches the main menu, the desktop will appear black and white too.

Interestingly I noticed the splash screens don’t appear with HDR on either.

It’s also the only HDR game causing this. Can boot into Destiny 2 fine. Currently connected to monitor from my 3090 PC via DP cable.

Anyone else getting this issue or any advice to fix it?
Turning HDR off fixes it, but I’d rather use the HDR.

Thanks

1 Like

interesting. i had black and white color issue when watching movies on my xbox one x but with firmware 104 it fixed that problem. Gaming wise on my pc i dont have any of those issues. i have a rtx 3070 ko oc using a hdmi 2.1 certified cable. have you tried using a hdmi 2.1 cable? Have you done any display and color calibrating in windows?

1 Like

Nope haven’t done any colour calibration on it. Should also add I’m on W11. Last time I tried Deathloop pre patch too (and also on W10) it booted in colour fine, so strange it’s happening now.

1 Like

ah you have windows 11 now. you might have lingering old driver files that may be causing issues. so in windows 11 do a storage clean and see it that might’ve help. How to reclaim space after upgrading to Windows 11 | Windows Central if that doesnt do anything then i dont know what to think of next that might help fix this issue. GL

1 Like

Looks like the old Windows folder already got deleted but deleted the rest anyway.
I did also try deleting the config file for deathloop which did make it boot in colour, but it was in 1080p. Setting to 4K again still retained colour and worked, then I exited to Windows and found the desktop was black and white and booting deathloop again was black and white again.

Not sure whether to blame the DL update, W11 or the monitor at this point. I have heard of things going black and white for the monitor before but this is the first time I’ve seen it.

UPDATE: OK just tried Far Cry 6 instead and same thing. So doesn’t look like a Deathloop only issue. Narrows down to W11, monitor issue or maybe even latest GPU driver, but not seeing widespread reports about it.

UPDATE 2: Believe I’ve managed to fix it using DDU to wipe 3090 drivers and installing the last version 472.12
Now it seems to boot in colour on Deathloop and Far Cry 6 (though Deathloop still has the splash screen issue not appearing but I can deal with that ha) so either latest Nvidia deiver causes it (which others could confirm?) or my drivers in general seemingly caused it.

UPDATE 3: Yup latest Nvidia driver to blame. Installed latest version again and black and white screen appeared again. So Nvidia/Monitor issue I guess?

3 Likes

This has nothing to do with old files, Win 10 Vs 11, drivers or specific vendors as it happens with AMD as well as Nvidia and Xbox. It’s a known issue with the monitor that they’ve been able to replicate in multiple ways and in multiple games. They’re working on a fix.

1 Like

Well in my case, the new driver being installed caused the issue and the last driver doesn’t, its a question of if the driver is the root cause or the monitor.
Monitor does have some issues though, such as black screening periodically now, so I’m more inclined to believe its the monitor/firmware to blame at the moment.

2 Likes

The fact that it happens with both Nvidia and AMD as well as consoles indicates to me it’s the monitor as the cause.

Unless the issue has multiple causes but the same end affect which sounds like a nightmare to fix :smiley:

3 Likes

Just updated Nvidia driver to the latest version as of today and same issue with games booting in black and white with HDR on. (Also checked this with DP and certified HDMI 2.1 cable from Series X and same problem)
@ReignDespair @Lore_Wonder
Any idea if there is a firmware update in the works for the monitor to fix this or is this indeed an nvidia issue?

1 Like

It’s a known issue that they’re aware of. I’ve heard reports of people on xbox/ps5 having the issue too, so it’s not just a pc driver thing.

2 Likes

I’m on Windows 11, fresh install. The greyscale issue occurs only in Red Dead Redemption. I can play Forza Horizon 4 fine with HDR enabled. (These are the only 2 games I play that support HDR)

1 Like

Interesting. Not noticed on consoles and strange I’ve suddenly noticed it happened after driver updates.

PC wise I notice the greyscale issue happens on Deathloop, Far Cry 6 and now Guardians of the Galaxy.

Destiny 2 is one that is fine.

1 Like

Wouldn’t surprise me if driver changes can make it worse in different ways, but I’ve definitely seen a few people saying it’s happened on xbox at the very least.

When it happened to me, I saved with the setting on even though it was in black and white, and relaunched the game, and then it worked properly. This worked for me for both cyberpunk and doom eternal, which are the only games I’ve experienced it with so far.

1 Like

We’re testing a firmware atm. It fixes the greyscale for my AMD but not for another tester’s Nvidia hardware.

2 Likes

Hey, guys!

As @Khahandran mentioned, based on testing results from our (prototype) testers, we seem to have found a cure to the blank & white HDR behavior on Radeon graphics cards. During the investigation, we discovered that the same replication method (e.g., launching a particular game or displaying a specific image) does not always yield the same result for different setups (e.g., between RTX 3090 and Iris Xe Graphics). We are collaborating with the scaler manufacturer to rectify this misbehavior.

5 Likes

Hey thanks for the info!
To be clear then, despite this issue being found and hopefully fixed with radeon GPUs, it’d also been found thr same behaviour can affect Nvidia/Intel GPUs or do you still view this as a radeon GPU only issue that has been fixed?

2 Likes

You’re welcome! We are aware that it exhibits on graphics cards from all three major manufacturers and is looking to resolve it for them all.

2 Likes

Hello, I am also having this issue, will a firmware update be able to fix this issue with my EVGA 3090?

I also have this problem glad to hear it is being worked on.’
Just to add to the conversation it does this for me in Mass Effect Legendary Edition all three games.

1 Like

In theory, yes, once they figure out what the exact issue is. No idea how long that’ll take though.