Firmware updates


#21

@Team, would appreciate some update on this as well!

Is @Xinjie still with Eve? Any chance of an update from him?


#22

Does anyone from Eve still visit the forums? The weekly update is usually just the post and then they disappear. I haven’t seen any active participation from anyone from Eve in weeks…


#23

They’re working, alright?


#24

Thats just it. It’s just the weekly update and then they disappear. Firmware updates are not related to their issues with shipping new V’s. It’s a support issue and some member of the support team or moderator team should chime in here.


#25

@nawthor just noticed you’re the Community Manager for Eve. Is there any way to get an answer on issue of firmware updates or if there are at least any plans for new releases?


#26

@Team, @nawthor, @Konstantinos, this is an important part of supporting your product into the future. Can you please respond with the status of current or future firmware updates?


#27

Brub. @nawthor is just a part time community manager and a full time student. He really doesn’t have the answers u so desperately want. Ur barking up the wrong tree. Maybe you should try a less hostile approach.


#28

My mistake. When I saw the title Community Manager I assumed it was an official appointment. @nawthor I apologize for unnecessarily tagging you.

@tld8102, what did you take as hostile in my requests and what is a better way to get an answer?


#29

The tone of your post sounded like a scolding rant.


#30

I’m sorry you felt that way. I can see the (well deserved) scolding, but the rant? :sleeping:

Will mail support as well.


#31

I’m sorry for not answering, but @tld8102 mostly covered why. In essence, it’s because I don’t know. I had intended to answer, but with Uni starting up, it slipped my mind and I never did.

It is an official appointment. It’s just that with everything going on on my end, and that there isn’t really all that much the community can do/ is doing at this point, I don’t have the level of insight that most other members of the team have. And I also live in another country than the rest of the team, so I don’t get the natural flow of information that comes from being in the room where it happens.

(I’ll also mention that if you @mention Team, everyone in the group gets notified, so there is no reason to @mention anyone in the group individually. There are no duplicate or extra highlighted notifications.)


#32

@nawthor, thank you for your response, really appreciate it. I’m sorry to call you out even though you’re not in a position to help.

Will also keep in mind the proper use of the Team tag.

I’ve emailed Eve support so hopefully will get some clarity and update here as well!


#33

#34

Got them, no update problems. :hugs:


#35

Would be cool to get an update from team here on what is coming soon…

I’ve not got any firmware issues so far, but would like to see updates coming through for peace of mind…


#36

I e-mailed Eve Support a few weeks back on this matter and received a response. I asked for permission to post the response but haven’t received a response to date. I doubt it’s anything confidential, but if anyone from the team would prefer it removed, obviously do so. Their response was:

"We have plans for firmware updates as we have noticed some incompatibility problems arising with recent Windows Spring update and its hot fixes. It is unfortunate that, even with this high on the list of priorities, we have no immediate timeline to offer.

In the meantime we can offer you stable and tested Windows images with preloaded drivers for you to install if issues continue to disrupt you from using the device properly."

Not a promising reply but par for the course for Eve.


#37

May be useful for those of us fighting Windows quirks ?


#38

Couldn’t hurt to try!