from personal experience, all I can say is that you can dream about getting anything fixed under the warranty by Eve … I still have a broken keyboard from the V1 days which was diagnosed by Eve as broken and needing replacement within the warranty period … and their solution was “go to our website and buy a new one”
@apgray The problem is that there isn’t just one case like this - there are hundreds. But you won’t find them mentioned on this forum - typically the posts get removed, and when the customer tries to raise it again, they get banned from the forum. In fact, I’m surprised that @DLLITTLE’s post is still here.
Initially their support for the V was quite good - in fact, I was able to get a replacement under warranty. But then it all went to pieces, and there was no support provided to anyone even within weeks of their purchases. We’re hoping that it will be better with Spectrum and the 2021 V2. Only time will tell…
Yeah, it’s true … I still have the emails to share.
They have ignored the topic entirely, at one point in time, they even launched “legal action to force the sub-contractor to honor warranty claims”… anyway, my submission of the paperwork was a one-way street … never amounted to more than “thank you for making the submission”.
They blamed the sub-contractor and never took ownership of the problem, and as the other poster mentioned … I’m not an isolated case.
At present, I’m not planning on buying any more from these guys, not trustworthy.
Can’ report anything about the warranty, I never get the V first gen ordered on december 2017. So the good point is that i didn’ t get any issues with it
I guess you can expect this kind of “service” form the customer support