I agree with your thoughts.
One thing I would add about users communicating is that some things may get lost in translation due to English being some people’s second language and that everyone can have different interpretations of something.
RANT Begins (skip if you want, seriously)
From my perspective, I believe a better understanding of the segregation of roles is necessary:
Company - these are the guys that own Eve and work at Eve. Their role is to facilitate the actual design, sourcing, marketing etc of a product, ie making things happen as per any corporation.
Community - these are people that can contribute ideas to the company, assistance to other members, support of the forums, etc. However they do NOT have a say in how the company is actually run.
Backers - investors into a DEVICE. We need to make a LARGE distinction about the buying into a thing and the FULFILMENT/MANUFACTURE of the thing.
As backers I believe we have a monetary invested interest to request certain things about the product, certain accountability of its fulfilment. HOWEVER I disagree with people who want skin in the game and want to meddle with how the project is run. We have only invested in this product NOT the company with our money. If Eve want to understand people’s thoughts about finding another vendor to supply the screens, any other component or the way they need to project plan the fulfilment/manufacturing process, they would have requested you on their staff rather than be an armchair critic.
We were given the opportunity by Eve to assist with voting on the specifications of the project so that the V would possess the specifications of what members of the community want rather than having what someone else thought our wants are. Eve NEVER REQUESTED our assistance with how they were to project manage the fulfilment and manufacture of the product. They have actually bent over backwards to show, demonstrate and give us insider access to how this process works. So in that vain I think they have done a monumental job.
Happy for members to voice their unhappiness about delays but please stop TELLING Eve how to do their jobs.
I’m IN btw @razaknk