Happy Holidays! I’m one of the many proud owners of an Eve Spectrum 4k 144Hz monitor. I’ve been enjoying it a lot and have recommended it online & offline to friends & coworkers. Unfortunately last night while I was playing a game on Steam (Guardians of the Galaxy), I noticed two vertical lines appear from top to bottom at the center right of the screen. At first glance I thought it was just the game having issues so I closed the game and was going to restart it but to my horror the vertical lines are still there. I still didn’t panic and thought maybe I just need to turn off then turn back on the screen which I did but the vertical lines are still there. Now I start to panic a little.
Next I did the following:
- Turn off and turn on again the monitor
- Change the refresh rate of the monitor from 144Hz to 120Hz to 100Hz… all the way to 60Hz then back to 144Hz
- Change the resolution of the monitor from 4k to 1440p to 1080p then back to 4k
- Disabled then Enabled GSYNC
- Switch between monitor sources from Displayport to HDMI 1 & HDMI 2 then back again to Displayport
- Finally… I turned off the monitor and waited a whole night hoping when I turn it back on in the morning the issue will go away.
None of the actions above resolved my issue. The vertical lines are still there. I searched online and didn’t find anyone else having this same issue. I can take a video and post it on youtube if you guys really want to see how it looks in motion but I didn’t want to make this too big and discourage other people from buying this monitor. I really love this monitor and I was even planning on pre-ordering the glossy version you guys are considering to release despite having the matte version already but then this happens. There are no scratches or any visible damage on the physical part of the monitor and it has worked well for the first couple of weeks. It was just last night this happened. No matter what I did the vertical lines on the screen won’t go away. I really didn’t want to send this back since I got such a nice display without any backlight bleed or any dead/stuck/bright pixels but those vertical lines on the screen are unacceptable.
I have attached pictures showing the vertical lines defect on this message as well as sent this same request for help to Eve’s email (email@example.com) as well as a picture of the info. on the retail box which includes the model number & serial number. I haven’t gotten a reply yet that’s why I’m posting on the forums now.
At first, I want this monitor replaced but now I would rather opt for a refund then just get the Glossy version when that one is released. If you have any other suggestions that I can do besides from the above I did then please let me know. If you have any other questions please feel free to email me back. Let me know a good email or number I can call to reach you.
I’ll be waiting for your response,
If it’s possible at all, It would be very nice if you guys could have this monitor replaced with the Glossy finish version. I don’t mind waiting a bit and paying a little bit more on the cost. Just please give me a good estimate on when I’ll receive it.
I really appreciate how Eve is innovating and listening to its users. I hope my issue with this monitor will be handled at a satisfactory level. Thank you.
My PC Specs:
Main PC Connected to Displayport:
CPU: Ryzen 9 5950X
GPU: RTX 3090
RAM: 64GB G.Skill Trident Z
OS: Windows 10 with the latest update (as of 12/28/21)
2nd PC Connected to HDMI 2:
CPU: Ryzen 5900HX
GPU: APU Renoir
RAM: 32GB Kingston HyperX
OS: Manjaro Linux with the latest update (as of 12/28/21)
*I tried HDMI 1 also but the vertical lines are still present.