Regarding one of my questions that were forwarded to reddit (I wasn’t able to participate in the AMA), your answer was this:
There should be no reason not to be able to use The V for 4-5 years
Did I understand it correctly? I’m worried because with the Eve T1, I see a completely different practice: you created it like… 1-2 years ago? Not full 2 years I think. And right now, it’s nowhere to be found. It should be quite hard to get it repaired, as replacement parts are not easily available… The product seems abandoned. I would like to ask you to extend the support of Eve V for as long as possible, that is, to continue selling accessories, replacement parts, and maybe even the tablet itself for as long as possible. For example, if I buy a protective case from you, and after 4 years of using it I break it, I should be able to just buy a new one from your web shop. Or if the tablet breaks after several years, I should be able to easily get replacement parts. And not just you and Riku scavenging parts from unsold models, but… a way to obtain them through an official channel (like your website). It wouldn’t be a dealbreaker if you said no, because I know you are cool guys and will try to help me if I ask nicely, but… the weakest point of your business model is the customer trust. Let’s just face it: not many people are keen on buying a device from a completely unknown website and take the risk of getting scammed. Again, I know you’re not scammers, but if you don’t do your very best to gain consumer trust, you will look like an obvious scam in the first look. Sure, people can check out the community etc. but I’m talking about the first impression, which means a lot. Now, if you could promise that you will keep the device supported for, say, 4 years I think that would be a quite big step towards gaining some more trust. Just my humble opinion.