End of June Shipping/Refund


#268

I’ve ordered the i5, and I’m thinking to replace it with Dell Latitude 7285, the new HP Envy x360 with AMD Ryzen or the Surface Book 2, when special offer is again


#273

I`ve orderd the I5. Replaced it with a SurfaceBook 2 i7…

The Surfacebook is just amazing.

I was thinking better spend 2500 Bucks instead of 1300 and have problems with an incompatible manufactor.


#274

Order #1263, m3, Germany, estimated 28.05.-02.06.
I’ll open a dispute a few days before to be safe, since the deadline is 02.06. for me.


#275

I not yet get a refund, but I write paypal friday two weeks for looking is okay… Order #1718, I7, Germany, estimated 18.06.-30.06


#276

Hm I think it was something like a week to answer from eve, I have ordered on 04.12. so my time is up beginning of june I think


#277

I assume you paid via PayPal. You can see the deadline for a dispute in your “activities”, click on the transaction for the Eve. Should be 02.06. as well.


#278

Hm paid via a friend cause paypal dont want to trust me for 2k€ XD But I am tiered of waiting so I do refund and buy a hp spectre x360 afterwards


#279

That’s too much for me now.

I’ve posted a thread on the forum just candidly trying to figure out whether Vs were still shipping steadily (as told in the video Q&A), my post got deleted “archived”.

I’m sending an ultimatum to support right now that they either ship or cancel and refund before end of the month. After May 31st I’m going the CC chargeback route.

BTW: In France, it seems the legal delay within which chargeback is possible is 13 months.

I’m not expecting much from this, since it failed for every one else, this is just intended to document the chargeback process.


[Unofficial wiki] - maintained by boistordu - referencing of the case open/closed/status unknown for flash sale of december
#280

Honestly, there is no point in waiting if you have made up your mind. EVE will not respond or ship any faster.

I gave up on reaching out to EVE Support and sales. It was getting me nowhere.


#281

Yeah, you’re most probably right, but I’m also willing to give them a chance to get things straight.


#282

Back a week later and no announcement by anyone official as it seems, not even the revelation that EveTech had finally gone bankrupt.


#283

This explains why my dispute was automatically escalated to claim within minutes after opening it


#284

The process is quite simple: Don’t buy an EVE V until they actually start to ship them in July, as promised.
For now, work with your payment processor (credit card company, paypal…etc.)

  • File a dispute.
  • Get the dispute escalated to a claim
  • Wait… then get your money back.

EVE is not responding to CC/PayPal for the time being. I now count 11 claims from forum members (valid or not) that have said that EVE does not respond to the payment processors.

Punters can speculate all they. There are many of us are who are going to be exceed the 180 day limit for recovering funds if we held out until July for delivery.

How many broken promises do buyers need to deal with before recovering their funds?


#285

@galka

I had ordered the i7 from Eve Tech via the original Indiegogo campaign in late 2016. Received the device in February of 2018. The packaging was spectacular. The device not so much.

Because I was in the original Indiegogo for over a year and knew that I was in for a long wait, I did not specifically buy Eve V looking to replace any one of my computers. I was hoping it would be my travel device but my Lenovo Miix 700 is a much more premium device that I purchased at a lower price.

Right now, I am splitting time between a very old Lenovo x220 and the Lenovo Miix 700 and, surprisingly, the Google Pixelbook which is incredibly versatile if basic productivity is all that you are looking for and not specific software that’s not available in Chrome OS.

(The Google Pixelbook hardware is unreal).


[Unofficial wiki] - maintained by boistordu - referencing of the case open/closed/status unknown for flash sale of december
#286

#287

Quick update on my PayPal dispute/claim:
PayPal has the claim under review (again) since EVE has not responded.

This review on a claim normally takes 1 business day as I was told.


#288

Still don’t have a shipping estimation yet.


#289

On another thread Ownerer seems to be disputing my contention that other companies deal with cc hold backs every day. Either he knows nothing about business and credit cards or is continuing to be willfully obtuse and ignorant. Businesses just starting out or businesses with financial issues or businesses that have high ticket transactions are regularly faced with the issue of holds. Banks and processors want to make sure their customers and they are protected. This credit card hold is not something that Eve would have never known about. Processors like Stripe have to do this because of the risk they are taking. That they were using a third-party processor like Stripe at all shows that they probably could not get a direct merchant account with a traditional processor. That would have saved them lots in fees and may have made the hold backs less onerous. But a new company processing this much income and not actually shipping product would have had any processor demand a substantial hold back. All of the third party processors have terms of service that allow them to implement holds or terminations at any time, for any reason or no reason at all. If Eve was not aware of this they are horribly managed. Don’t believe me? Here are a couple articles. Also, speak to any business you know that accepts credit cards. I have dealt with this issue when working with large processors like First Data and third part aggregators like Square. It is part of doing business and accepting credit cards.

https://www.forbes.com/sites/forbesfinancecouncil/2017/11/28/why-is-my-credit-card-processor-holding-my-money/#626bcac075e6
https://www.merchantmaverick.com/avoid-merchant-account-holds-freezes-terminations/


#290

Dude, stop twisting my words.

I’m being neither willfully obtuse nor ignorant. I am saying that one shouldn’t generalize.
Did I say no one else has to deal with this? No, in fact many probably do. I said you can’t testify to “every company in the world”'s situation and the frequency they do or don’t deal with it, and as such you should choose your words more carefully.
(And yes yes, I get it, every company dealing with CC is subject to this pitfall whether they know it or not; and in the latter case you argue bad management. See? Not obtuse.)
It’s not even about the subject at hand, it’s about blowing things out of proportion and the skewed perception and ensuing (at the very least partially) unfounded panic it produces.

That said: you may very well be right about the fact that EVE was ill-prepared and/or didn’t manage this setup properly. Who knows. What’s all this going to change right now though :slight_smile: ?


#291

The point I am making is that the fanboys need to quit blaming credit card processors for the issue of hold backs. The principals at Eve had to have signed the agreements where this would have been clearly spelled out. Anyone with business acumen would have known this. Also, this is why good business legal counsel should be employed to look over all contracts and agreements not matter how seemingly trivial. The only people to blame for the current situation are the principals at Eve. Hopefully, they can resolve the issue. Alas, I fear an influx of money is the only solution.

With that comes change Anyone willing to put in the millions US that they need will want something in return. No longer will Eve be the seemingly socially responsible crowdfunded startup. Unless they find the rare socially responsible white knight investor, any investor is going to want a good return on the investment. There was never any chance Eve was going to be more than a niche player. The only chance they have or had was to be like their plan produce product when paid for. But I think they found that wasn’t as easy to do as they thought. The economies of scale work against them. Though intuitively a small company should be more nimble, the lack of R&D, engineering and support functions are a huge liability going forward. At best the V will be a one off and even that looks poorly implemented.

I loved the whole idea until I did the research and put on my businessman’s cap and analyzed the whole idea and process. 30 years ago I was involved in a similar movement, of which only Dell Computer seems to have hit it huge and survived(though with quite a few ups and downs).