End of June Shipping/Refund


#290

Dude, stop twisting my words.

I’m being neither willfully obtuse nor ignorant. I am saying that one shouldn’t generalize.
Did I say no one else has to deal with this? No, in fact many probably do. I said you can’t testify to “every company in the world”'s situation and the frequency they do or don’t deal with it, and as such you should choose your words more carefully.
(And yes yes, I get it, every company dealing with CC is subject to this pitfall whether they know it or not; and in the latter case you argue bad management. See? Not obtuse.)
It’s not even about the subject at hand, it’s about blowing things out of proportion and the skewed perception and ensuing (at the very least partially) unfounded panic it produces.

That said: you may very well be right about the fact that EVE was ill-prepared and/or didn’t manage this setup properly. Who knows. What’s all this going to change right now though :slight_smile: ?


#291

The point I am making is that the fanboys need to quit blaming credit card processors for the issue of hold backs. The principals at Eve had to have signed the agreements where this would have been clearly spelled out. Anyone with business acumen would have known this. Also, this is why good business legal counsel should be employed to look over all contracts and agreements not matter how seemingly trivial. The only people to blame for the current situation are the principals at Eve. Hopefully, they can resolve the issue. Alas, I fear an influx of money is the only solution.

With that comes change Anyone willing to put in the millions US that they need will want something in return. No longer will Eve be the seemingly socially responsible crowdfunded startup. Unless they find the rare socially responsible white knight investor, any investor is going to want a good return on the investment. There was never any chance Eve was going to be more than a niche player. The only chance they have or had was to be like their plan produce product when paid for. But I think they found that wasn’t as easy to do as they thought. The economies of scale work against them. Though intuitively a small company should be more nimble, the lack of R&D, engineering and support functions are a huge liability going forward. At best the V will be a one off and even that looks poorly implemented.

I loved the whole idea until I did the research and put on my businessman’s cap and analyzed the whole idea and process. 30 years ago I was involved in a similar movement, of which only Dell Computer seems to have hit it huge and survived(though with quite a few ups and downs).


#292

i7 , 512 GB plus accessories


#293

I see what you did there. :joy:


#294

A question to anyone who has already recieved his or her Eve V.
How long did the eniter shipping / manifacturing process take?
From the moment you pressed that Buy Button until it reached your doorstep. (doesnt have to be so specific just the general duration time of the process would be enough)
Thanks in advance :slight_smile:


#295

i didn’t receive my unit but im a Dec 4th buyer i finally gave up at 6mnths after i hit buy.


#297

But them not being able to ship the product only mostly applies to the Dec 4th batch of purchases? Like if you bought the laptop a few weeks ago it will ship sooner than ~6 months?


#298

no clue at this point, if anything my assumption would be that dec 4th buyers would have priority of those who bought afterwards.


#299

shipping estimates on their store page are not accurate estimates.


#300

yes, you should ONLY trust the estimates that come by courier pigeons.


#301

They would probably be more reliable :joy:


#302

after 6 months, i think my statement is more than fair.:hugs:

especially how they are giving estimates that can be perceived as optimistic or delusional!
tenor


#303

Just ordered a Lenovo X1 (Gen 3) and some other items with my work discount.

Spent just a tad more than what my original EVE order, but, I got a 1TB drive instead of a 512GB and I also got a 3yr warrant (also with accidental drop/water damage). And it cost LESS!!!

Lenovo already sent me a notice saying that the order was received and their online tacking shows an expected ship date of 10 business days. Any bets on how long it takes to get to me?


#304

:laughing:

i should see if i could get a discount from my job!


#306

and stop speculating if you dont know any shit. this is not some conspiracy theories forum.


#307

Dear all,

Today I successfully completed my refund process with paypal. Just to give you an overview of the length of the process I started the whole process on the 6th of May and immediately escalated it to a claim. Fortress had 10 days to respond, which they did not do and I got my money back today.

With that in mind, I did not do this because I think the V might not be a good product. If they get back on track I might order it again at a later time, but at this point the uncertainty was just too big for me. And I am well aware of the fact that I contribute to a potential bankruptcy with my behaviour, but as has bee pointed out many times, I am a normal customer and not a backer. So I have to look after myself and we are talking about quite a lot of money that I can’t afford to lose.


[Wiki]Referencing of the case open/closed/status unknown for flash sale of december
#308

I made a dispute with paypal on 2/05 and upgraded it to a claim the day after. Yesterday i got e email that they are waiting for a new response from the seller again. So i am confused at the moment. Not sure if eve reacted to paypal or not.
So it went from waiting response from eve -> Pending at paypal -> waiting response from eve.


[Wiki]Referencing of the case open/closed/status unknown for flash sale of december
#309

I believe they are required by the dispute policy to notify the seller that unless a response or another resolution is provided, they will rule in the buyers favor.

This takes up to three days. But could be done in as little as one.

You will get a notification shortly that they either ruled in your favor or suggest working with the seller.

Since EVE is not responding to any paypal disputes (that we are aware of), you can assume that paypal will rule in your favor,

If EVE contacts you regarding the dispute, consider yourself unique.


#310

Settle down Francis.

Fanboys and punters had their chance, now those of us left with less money in our accounts and no product get to have our way.

I’ve seen lots of punters give all sorts of excuses and theories why people should expect 6+ month delivery dates,

The reality is that EVE has changed delivery dates so frequently, nobody knows what to believe any more from them.

And now that the units getting delivered 6 months after the purchase date are using year old processors, customers are forced to deal with “parts againg” before long. Nobody buys old tech at new prices unless they are collectors.

EVE has stated they are dealing with funding issues, which is not our problem. Its theirs.

Punters gotta punt.


#311

ad hominem doesn’t strengthen your point nor helps to make our current standpoint irrelevant or wrong😆. Our statements are beneficial to those who want an out without having to jump through unnecessary hoops although to someone like yourself who enjoys his time and money being wasted. I’m a busy man but it seems that we perceive time differently. I was in the death throes of my time being here but comments such as yours reinvigorate me!

sure this is a “startup” but this isn’t a kick starter. If they weren’t able to follow through on promises and not mislead us for months shame on them. We’re in the right there’s no reason to “give the team a break”, Actually I gave them 6 months before taking matters into my own hands so hows that for a break? if the teams’ idea of business was to treat every transaction as a Kickstarter experience they wouldn’t get anywhere and it wasn’t advertised in such a way.

You claim to be an adult but in your appeal to reason you’ve shown to have the EQ of a child. You’re not here to make a point you’re just here to try to shame and invalidate.

Sir, Enjoy your idea of a “V” device, I’ll enjoy something new and now😉