While I can appreciate your situation I wanted to just bring up that after the points that were raised in this thread when I initially opened it, I found myself on another, yet very different fence. I basically decided that I could deal with software bugs that would likely be fixed, but if the hardware was at all faulty I would return or on sell the V.
When my V FINALLY arrived, (yes it took too long, yes the production and shipping situation could have been better communicated (partially by Eve not giving us information that they weren’t 100% certain of leading to the constant dashed hopes and feelings of the community being let down)) I found my device to be in seemingly perfect order. I do think one of the main issues is the sleep/hibernate wake on the software side but I can only extrapolate from the forum what the hardware issues are that are affecting other users as none seem to be affecting me, and I was pre wired to be extra picky because I was going to buy the yoga at the first sign of any manufacturing fault.
I think that your situation isn’t right and that Eve should at least be able to give you a clear idea of where you stand in regards to replacement or refund. If they aren’t doing that then you are justified in being upset but currently I see that as the only issue. While the V isn’t as future proof as I would like, I feel for my specific use case, that the yoga 920 would have been a more future proof choice, given the CPU update, I feel that the V does in fact make up for this with its form factor and ease of transport and use which I honestly didn’t give enough credit. If you hadn’t had any issues with your device you might feel very differently.
The one true disappointment I have found is with the sleeve. I didn’t get the extra items with my V like many others. When the sleeve etc finally arrived yesterday I was pretty let down by the materials it was made from. It’s like sliding the V into a sandwich of green abrasive pads like the ones you use to scrub dishes. I just don’t understand how that material was chosen. I will likely only use it when I pack the V for flights and I will look for a courier bag that has a tablet slot instead.
The 3% failure rate of devices could clearly be better if those numbers are correct, and customer support could definitely be better if your situation is common amongst those who have been unlucky enough to receive bad devices. But I think the V is actually a pretty dam good device if you are in the majority of people who got properly functioning units.
So, I agree with you, people with bad V’s need to be quickly and clearly supported to get refunds or replacement units but I would not label the device as to be avoided due to these issues. I think one of the main problems is that everyone who has a V right now, waited far longer than they expected and anyone who waited all that time only to get a bad device and then suffer from poor support would likely feel significantly worse than if they walked into a store and bought a surface, had issues, sought a refund/replacement and had to wait longer than expected to be dealt with.
I would have happily traded the V for the Yoga, I have no allegiance when it comes to utility but the V does what it says on the tin quite well. So I’m happy to hang on to it for the time being, but I will voice my desire for more robust customer support when given the opportunity as that will help everyone in the future.