This is part 2 of our aftersales discussion for V. See part one below:
As we started planing out the repair process we realized that it is very important to understand what kind of issues are most likely to happen to our device. To be frank it is quite hard to predict this before actually shipping devices out and seeing what the most common issues are.
The good news is that we have you guys I bet many of you being tech enthusiasts had to go through a repair or return process at least once:) Let’s get straight to the point:
Tell us what are the most common issues for warranty and repair scenarios that you think could happen to your V during it’s lifetime.
Let’s categorize issues in 2 groups:
###1. Warranty cases
- What are the most common warranty issues that happend to devices you purchased before?
- What in your opinion could happen to V that would be a warranty case?
###2. Repairs (meaning unfortunately you broke your V )
- What are the most common repair cases that happend to devices you purchased before?
- What in your opinion could happen to V that would be a non-warranty case case?
####Please answer in that format! Feel free to share your warranty/repair experience too!
P.S. After we finish brainstorming issues we could give rough estimate of cost of fixing them if repair center, DIY or factory is used.