It’s my first post, and English isn’t my first language, so please excuse any errors.
So…I’m not entirely sure if this issue has been discussed previously, and in great length. I only saw posts reporting intermittent black issues during gaming or heavy-loads. I reached out to customer support and they have been quite slow to respond, only offering basic, and honestly layman fixes e.g. update the firmware, power cycle, try different cables, etc…
Like title says, I’m been having the same issue with the monitor since I received it a month ago. It refuses to display anything through DP/HDMI inputs and remain blank. Manually trying to switch to other inputs back and forth in hopes of forcing a re-sync has not been a fix. Unfortunately only a power-cycle gets the monitor to display anything again. This issue presents itself when powering up the PC at post, and when the display goes to sleep. No amount of mouse movements or keyboard clicks gets to sync up again. I recently learnt of the Windows key + Ctrl + Shift +B, to reset the graphics driver, and it is also not useful in getting the display to handshake properly.
When the monitor works, it works, with no issue whatsoever being experienced @ 4k 100/120Hz. .Interesting thing to note is the monitor OSD becoming buggy, turning yellow, not like the normal transparent default color. Text becomes garbled/corrupted and unintelligible, weird stuff indeed.
As far the firmware update, it seems like a band-aid fix. Yes the monitor displays the image faster, after a power cycle, compared to the ver. 102 firmware, but a power cycle is still always needed, most annoying. I updated the firmware to the latest version as of today ver. 104, as well as the graphics card (RTX 3080) drivers to the latest stable version 497.09.
I’m out of ideas on how to eliminate the issue completely, and if I should resign to the fact that it’s a hardware issue that can’t be fixed via firmware upgrade. I don’t feel like requesting an RMA if there’s a software fix in the pipeline for this exact issue. Also with the backed up production schedule, who knows a replacement monitor is available, or if the next monitor has a different set of issues. Monitor is flawless, no dead pixels or weird banding/DSE issues. I’d say I lucked out.
One thing to note are some forum threads discussing G-sync being the likely culprit, but a driver update, suggests that the issue has been resolved, as per some user’s feedback on the forums.
Happy to hear what you guys experienced, and any possible fixes that works.