I want to start this by stating again that this community is not a support community. This is a tech community, a place to hang out discussing tech, and a place for people to help Eve crowdevelop devices.
The #support categories are there to help those who have a problem the community can help with. The community can’t help if the screen on your V arrived broken. Only the support team can do that. But the community can help if you have a problem with Windows, as any community whose field of interest involves Windows can.
This is a good argument. But at the same time, this creates an expectation that there’ll be a resolution to the problem by posting in the community. It won’t.
I and other team members get messages every day with people with issues that just aren’t/ can’t be handled here. The only thing we can do is direct them to the support page, because otherwise the people who can help won’t see it.
We want to make it clear that the community shouldn’t be the place to go to resolve certain issues. If we continue to have topics on these issues around it sends the wrong messages, creating more work not only for us, but also the people looking for help with their problems.
I would be very interested in what exactly you mean by this. Are you talking about the category structure, the landing pages, topics, or something else entirely? Do you have any concrete suggestions on how we could improve?
I’m always looking to improve the community, and UX is a big part of what I focus on. Any feedback is always very welcome.
I would be very interested if you could provide suggestions on other platforms that would work better both as a place to crowddevelop and hang out discussing tech.
Does the app you describe (or something similar) exist already? Or would you be able to develop and maintain it? Does/ would it have the same stability, support and continuing evolution that something like Discourse has?
Here I both agree and disagree with you. For certain contexts reddit works well. For others it’s horrible. While I can see the appeal of branching reply trees, I don’t they would work well for the kinds of discussions we try to encourage here.
(Though I will admit that I am biased, as I’m not very fond of Reddit as a platform nor its structure when beyond a certain size)