We’re always looking for ways to improve the customer experience. Some of that can be obvious, such as adding new features to Spectrum with a firmware update. Some of those things happen behind the scenes, such as improving shipping times and cost by exploring new partners and hiring new expertise onto the team. Today, we’re looking to improve things the classic Eve way: by asking our community what we can do to make our products better!
Let’s start by reviewing the accessories that have been available to buyers of Spectrum.
We launched our first line of mouse pads and desk mats back early last year, and the critical response has been awesome! Several reviewers were thrilled with our choice of a Cordura surface fabric, and the edge stitching has been praised for its tightness. The largest sizes have been most popular, and some of them have been out of stock for a while now. We’ll soon have these available again, as well as a new, even larger sized desk mat at 1300×750mm!
|EA00899||Mouse Pad||1300×750×3mm (new)|
When we surveyed our customers about the cables they needed, very few people agreed. As not a single cable option would have satisfied even half the customer base, a lot of the cables we could have included with Spectrum would have gone to waste. Instead, we opted for the cables to be separately available, but with a quality and style that matches our monitor. Due to production limitations, we weren’t able to offer all the lengths and color options that we originally intended, but if there’s a video port on Spectrum, we’ve got a cable for it!
|EA0083A||HDMI Cable||1.8m, black, Ultra High-Speed HDMI|
|EA0083B||DisplayPort Cable||1.8m, black, DP8K DisplayPort|
|EA0083D||USB-A to USB-B Cable||1.8m, black, SuperSpeed USB|
|EA0083F||USB-C Cable||1.0m, black, SuperSpeed USB, 100W PD|
|EA00840||USB-C Cable||1.0m, red, SuperSpeed USB, 100W PD|
If you want to keep your desk tidy and clean, we’ve got you covered there. Our velcro cable ties come in a pack of ten, including a few in our signature neon red. The cleaning kit has everything you need to safely clean your monitor, V, or other display of dust and more persistent dirt.
|EA00845||Cable Ties||150x15mm, 8pcs black + 2pcs red|
|EA00846||Screen Cleaning Kit||50ml display-safe spray, 2x microfiber cloth|
We didn’t come up with our line-up of accessories by ourselves, you all helped them take shape. But now that they have a shape, we can have a closer look and see if it can be improved upon. That’s why we’re kicking off the discussion with some broad questions. Let us know your thoughts, and together we can make ever better accessories!
Did you buy any? What do you like about how they look, feel, and function?
What did we miss? Do you have ideas on making them even better?
For anyone who considered our accessories but chose not to buy any, what was the determining factor?