I’m refering to this one: We have an announcement to make!
I’m wondering what it does mean exactly for people like me who are having issues with the “previous” distributor.
For me it seems to mean nothing ne: the new customer service is not willing to take care of issues that are related to products bought before 18.07.2019. And the old customer service is still unhelpful/unresponsive.
Is anybody having better luck?
And I’m specifically wondering about this sentence Konstantinos wrote in this announcement: “To maintain our reputation we are now working on the plan how to help out people affected by bad experience with the previous merchant”.
I’m guess I’m qualifying as a “people affected by bad experience with the previous merchant”.
So now what? Any timeframe?
It’s been over 6 months that my Eve V unit is out-of-order and, while it is still under warranty, there is no resolution in sight.
Any thought, fellows?