I may be a LB, i.e I paid 500 in Oct / Nov 2016 and the coughed up the rest in Mar 2017 about 1100. I believe after waiting close to 15 months - I have the following 3 things to share all (@iKirin, @Team, @Konstantinos, @pauliunas @netkid23)
As one of the most ardent and patient backers. I sincerely wish to be a customer now.
Eve is a start up with a SMALL TEAM - Focus on delivery of all items ordered in the chronological order and not based on geographical majority at least now. Its high time now that 90% focus if not all is put in this direction only. I mean if you cant do much rather than follow-up at least don’t discuss anything else until goods are delivered as promised. Show some restraint in new product development until old commitments are met just us backers are waiting patiently for their products.
The rest 10% should be put in learning on the feedback of the devices shipped and providing solutions both in terms of return shipping handling in case of faulty hardware or providing software updates where needed as requested by customers.
0% effort must be put in any other activity until as lets understand diverting attention to anything else from the above is just ensuring the project is now heading downhill from a 100% crowd sourced feedback company to MADE BY THEM CATEGORY just like any other OEM where us dont mean anything!!
I cannot re-iterate the above enough - please just do not even chat on anything else for this month of JANUARY 2018.
FOCUS ON QUALITY & DELIVERY. 100%. NOW CUSTOMER SATISFACTION IS NEEDED.
YOU NOW HAVE HEB almost finished, LB Orders (HEB/LB 1TB upgrades) and FLASH SALES ORDERS to fulfill. I believe you all have already taken too much on your PLATE and for a small team with all this experience as a startup for over 2 years you must understand this has been the most forgiving community on earth.
PROVE US RIGHT AGAINST THEM (OEM) i.e, YOUR ULTIMATE GOAL, please for everyone’s sake
MAKE THIS YOUR ONLY PRIORITY…
AM OK as most to pay more if needed but get the efforts more in the right places now. CES 2018 can wait but backers wont wait forever.
LASTLY Most ordered the product at EVE not just for the price, beleive me but it was the intent that nobody was willing to develop to the needs of the masses.
You are already a disruptor but for continued business just like any other you have to fulfil your committments and unfortunately I hate to say this. TIME IS RUNNING OUT!!
Please @Konstantinos, start implementing the status of delivery for each backer on their status page and make this year a truly great and productive year for all.
People if you agree with this message please provide your rating as a number on how much you agree on the below poll.
[poll type=number min=1 max=100 step=10 public=true]